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BMI Healthcare comment on CQC inspection report on Mount Alvernia

Stephen Collier, Chief Executive Officer of BMI Healthcare, said: “I would like to go on record to state that the failings at Mount Alvernia during 2012 were entirely unacceptable. The hospital’s practices let BMI and our patients down and I apologise for that.  

“In 2012 we were not maintaining the high standards that we and our regulators demand at Mount Alvernia. However our staff responded selflessly and, with a strengthened team and support from our national clinical experts, have ensured that the failings identified at the turn of the year are now fully addressed and that the hospital continues to provide the high quality care for which it is known and which prevail across our other hospitals.

“I want to reassure our patients that the hospital has already been in touch with anyone who may have been affected by a particular incident. I have personally written to all patients who were admitted for treatment at Mount Alvernia in the last year explaining what has happened and providing contact details should they want to discuss the matter further with us.

“I want to assure all our patients across the UK that these issues were specific to Mount Alvernia and that we have since reviewed every one of our other hospitals and our reporting and escalation procedures to ensure that there are no similar issues elsewhere. There are not.”

If you are a patient who has concerns or would like to discuss these issues please contact us on 0800 015 1943 or email us at

If you are a journalist and would like further information please email us at or call us on 020 3283 6672/07958 903820.

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