At BMI Healthcare we like to ensure you know what to expect when coming to one of our hospitals. We manage a 6 step patient journey, and you can see quotes from our patients below.
"Every single member of staff from the security guard through to my consultant has been friendly and accommodating. I felt I was being cared for by people who were genuinely concerned for my well-being." - Patient at BMI Three Shires Hospital
The Patient Pathway
1- Arrive and check in
2- Settle in room
“I was impressed by arrangements pre-admissions. Telephone calls were always returned and issues addressed professionally.” – Patient at BMI Beardwood Hospital
“The receptionist who greets you and takes you to your room is very pleasant and very helpful.” – Patient at BMI King’s Oak Hospital
“Everyone was lovely – kind and efficient – and the hospital was spotlessly clean.” – Patient at BMI Manchester Lifestyle Hospital
“The hospital was like a five star hotel. The care and friendliness was of the highest.” – Patient at BMI Chaucer Hospital
“I cannot imagine a more comfortable and well-equipped room.” – Patient at BMI Three Shires Hospital
“High standards of cleaning and hygiene.” – Patient at BMI Chaucer Hospital
“First class facility” – Patient at BMI Droitwich Spa
3- Consultant visit
4- Surgery
“My consultant made me feel important and genuinely cared for.” – Patient at BMI Sandringham Hospital
“Everyone has been absolutely brilliant allaying my fears pre-op, explaining everything fully and answering any questions I’ve asked.” – Patient at BMI Albyn Hospital
“I always felt that I was treated as an individual by all of the team.” – Patient at BMI Hampshire Clinic
“I felt that I was in the hands of an excellent team of medical professionals who made sure that I was kept fully informed and secure at all times.” – Patient at BMI Clementine Churchill Hospital
“I cannot praise my surgeon highly enough.” – Patient at BMI Albyn Hospital
“Extremely high level of professionalism by entire theatre staff.” – Patient at BMI
Thornbury Hospital
“Five star treatment” – Patient at BMI Priory Hospital
5- On the mend
6- Departure
“BMI Healthcare always offers a very personal service. The staff are very caring and supportive, and they treat you as a person rather than just another patient” – Patient at BMI South Cheshire Hospital
“Chef took the trouble to write out the recipe for a main course I really enjoyed and delivered it in person to my room.” – Patient at BMI Shelburne Hospital
“BMI Healthcare has made an anxious time into a lovely experience. Totally pampered and well fed. Not in a hurry to go home.” – Patient at BMI Park Hospital
“Excellent hospital! Excellent staff! First class!” – Patient at BMI Fernbrae Hospital
“The best hospital stay I have ever had.” – Patient at BMI Blackheath Hospital
“Wonderful staff. Place beautiful. Food A1. Care could not have been better.” – Patient at BMI Thornbury Hospital
