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What our patients think

At BMI Healthcare , we take pride in the level and quality of service that we provide to our patients and our doctors. Patients are asked to complete a questionnaire, giving their opinion of how we have performed. These questionnaires are collected and analysed by an independent, professional research organisation to provide each BMI Healthcare hospital with unbiased ratings of its service every three months.
Prompt action is taken to remedy any areas of service where we are failing to meet expectations. Below are the recent company-wide results of the satisfaction survey for patients who have received treatment at a BMI Healthcare hospital. To view individual hospital results, visit the relevant hospital website, through our hospitals.

Overall Quality
Value for Money
Nursing Care
Would You Recommend Us

     
 

Patient surveys are conducted and the results provided by an independent organisation on behalf of BMI Healthcare .

Results last updated: 31/03/2008

  Overall Quality  
  94% of patients rate the overall quality of care as excellent or very good  
  0        10        20        30        40        50        60        70%  
     
Excellent 67.60%  
Very Good 26.70%
Good 4.60%  
Fair 0.80%  
     
  Value For Money
  This is of particular interest to the increasing number of self-pay patients, almost 96% of whom rate BMI as giving 'good', 'very good' or 'excellent' value for money  
  0        10        20        30        40        50        60        70%  
     
Excellent 49.90%  
Very Good 32.70%
Good 13.60%  
Fair 2.80%  
     
  Nursing Care  
  68.30% of patients consider the standard of nursing to be excellent and a further 29.7% rate our nurses as 'good' or 'very good'  
  0        10        20        30        40        50        60        70%  
     
Excellent 68.30%  
Very Good 23.70%
Good 6.00%  
Fair 1.60%  
     
  Would You Recommend Us  
  We asked patients 'Would you recommend us?' 98.50% said 'Yes'  
  0        10        20        30        40        50        60        70        80        90      100%  
     
Yes 98.50%  
No 1.50%