Enquiries: 0844 241 2724
Referring patients through Choose and Book
There are two ways refer, either electronically via Choose and Book or Manual Referral.
1. Using the online Choose and Book system
A step by step guide for e-referral users including troubleshooting in the system.
Once the patient, specialty and clinic type have been entered and you are at the 'Service Search' screen, you can choose to filter your services in a number of ways. To find a list of BMI hospitals offering a particular procedure, click on located in the 'Filter Services By' section of the screen.
2. Patient/Practice Manager booked appointment
If the patient or Practice Manager is booking the appointment, provide them with the UBRN (Unique Booking Reference Number) and they can access the Choose and Book system to complete the referral.
BMI Referral Management Centre contact details:
- Telephone: 0844 241 2724
- Fax: 0844 241 2725
- Email: firstname.lastname@example.org (GP referrals and queries)
- Opening hours: 9.00am - 5.30pm
The BMI Referral Management Centre has been established for general queries or to process manual referrals on your behalf, and the Centre is open from 9am to 5:30pm Monday to Friday.
You can either email or fax the referral form to the BMI Referral Management Centre, along with the referral letter, and the entire booking process will be managed for you.When the referral has been assessed, you will be notified via Choose and Book of the referral status, and BMI Healthcare will contact your patient accordingly.
Frequently Asked Questions
How long will my patient have to wait?
Patients should be treated within 13 weeks from referral to treatment.
Can children be referred via Choose and Book?
No. Children under 18 years are not permitted under the terms of Choose and Book.
Where do I find out more about my chosen BMI hospital?
Details of each hospital can be found at www.bmihealthcare.co.uk/hospitals
How will I know what treatment my patient has had?
You will be provided with a discharge letter detailing the treatment received and the intended follow up plans. Each patient will be given a discharge summary for reference when they leave the hospital.
Can the consultant see my patient's NHS medical records?
Yes. If the patient has existing NHS records that are relevant to the treatment they are receiving, the consultant will be able to request that their medical records are forwarded before treatment.
Is transport available for patients?
If your patient is entitled to transport as an NHS patient, then you can arrange this through your local NHS transport network. Eligibility and the type of transport your patient is entitled to will be decided by their local Primary Care Trust.
Who pays for the treatment?
The local PCT will pay BMI under the terms of the Choose and Book contract.
BMI hospitals offering Choose and Book services