Patients

Enquiries: 0844 241 2724

Booking an appointment

Once your GP has decided you need to be referred to a hospital/consultant, the way you book your appointment will depend on your local area and GP surgery however your options are likely to include:

  1. 1. Your GP, or other practice staff, will book your appointment for you.
  2. 2. You can contact the NHS Telephone Appointments line on 0845 608 8888 with your Unique Booking Reference Number (UBRN), which is given to you by your GP.
  3. 3. Using the Internet, you can book online yourself with your UBRN. Patients will be treated within a 13-week referral-to-treatment pathway. For those that don't speak English, translator services are provided by the NHS and will be arranged on your behalf by your chosen BMI hospital.

Contact us

BMI Referral Management Centre contact details:

  • Telephone: 0345 608 8888
  • Fax: 0844 241 2725
  • Email: bmi@nhs.net (GP referrals and queries)
  • Opening Hours: 9:00am - 5:30pm

Once your appointment is booked

Once you have selected your hospital and suitable appointment details, you will receive a letter from BMI Healthcare confirming the details.

The letter will provide details of where you need to go for your appointment, and any instructions you may need to follow in preparation of your appointment.

Frequently Asked Questions

Can I be treated at the weekend?

Yes. Some outpatient appointments and some admissions can take place at the weekend. Times will vary depending on the type of treatment you are having. If you want to have a weekend appointment, we are more likely to meet your wishes if you can be flexible about the location.

Can children be referred via Choose and Book?

No. Children under 18 years are not permitted under the terms of Choose and Book.

Will there be a record of my treatment?

Yes. A letter will be sent to your GP, detailing the treatment you have received and the intended follow up plans. Additional details will be provided where these are considered helpful. You will receive a copy of this letter when you are discharged.

Who can I talk to if I want to comment on the level of service or care?

If there is a problem, we want to do our best to put things right while you are with us, so please let a staff member know immediately. If you would like to speak to someone in higher authority, please ask for the Patient Liaison Officer, Department Manager, the Director of Nursing or the Executive Director.

We have a formal staged procedure for dealing with complaints. Our intention is that matters are resolved to your satisfaction by the Executive Director. However, if you are not satisfied, you are invited to write to the Choose and Book Programme Manager at chooseandbook@bmihealthcare.co.uk If you remain dissatisfied after these two stages have been completed, our Referral Management Centre will give you details of how to contact the Independent Sector Complaints Adjudication Service for an independent review.

BMI hospitals offering Choose and Book services

BMI hospitals offering Choose and Book services
Hospital Name Town County
BMI Bath Clinic Bath Somerset
BMI Bishops Wood Hospital Northwood Middlesex
BMI Chelsfield Park Hospital Orpington Kent
BMI Fawkham Manor Hospital Longfield Kent
BMI Gisburne Park Hospital Gisburn Lancashire
BMI Goring Hall Hospital Goring By Sea West Sussex
BMI Hendon Hospital Hendon Greater London
BMI Mount Alvernia Hospital Guildford Surrey
BMI Sarum Road Hospital Winchester Hampshire
BMI Shirley Oaks Hospital Croydon Surrey
BMI Southend Hospital Westcliff on Sea Essex
BMI St Edmunds Hospital Bury St Edmunds Suffolk
BMI The Alexandra Hospital Cheadle Cheshire
BMI The Beardwood Hospital Blackburn Lancashire
BMI The Beaumont Hospital Bolton Lancashire
BMI The Blackheath Hospital London Greater London
BMI The Cavell Hospital Enfield, London Middlesex
BMI The Chaucer Hospital Canterbury Kent
BMI The Chiltern Hospital Great Missenden Buckinghamshire
BMI The Clementine Churchill Hospital Harrow Middlesex
BMI The Droitwich Spa Hospital Droitwich Spa, Worcester Worcestershire
BMI The Duchy Hospital Harrogate Yorkshire
BMI The Edgbaston Hospital Birmingham West Midlands
BMI The Esperance Hospital Eastbourne East Sussex
BMI The Hampshire Clinic Basingstoke Hampshire
BMI The Harbour Hospital Poole Dorset
BMI The Highfield Hospital Rochdale Lancashire
BMI The Huddersfield Hospital Huddersfield West Yorkshire
BMI The Kings Oak Hospital Enfield, London Middlesex
BMI The Lancaster Hospital Lancaster Lancashire
BMI The Lincoln Hospital Lincoln Lincolnshire
BMI The London Independent Hospital London Greater London
BMI The Manor Hospital Bedford Bedfordshire
BMI The Meriden Hospital Coventry Warwickshire
BMI The Paddocks Clinic Princes Risborough Buckinghamshire
BMI The Park Hospital Nottingham Nottinghamshire
BMI The Princess Margaret Hospital Windsor, Eton Berkshire
BMI The Priory Hospital Birmingham West Midlands
BMI The Ridgeway Hospital Swindon Wiltshire
BMI The Runnymede Hospital Chertsey Surrey
BMI The Sandringham Hospital Kings Lynn Norfolk
BMI The Saxon Clinic Milton Keynes Buckinghamshire
BMI The Shelburne Hospital High Wycombe Buckinghamshire
BMI The Sloane Hospital Beckenham Kent
BMI The Somerfield Hospital Maidstone Kent
BMI The South Cheshire Private Hospital Leighton, Crewe Cheshire
BMI The Winterbourne Hospital Dorchester Dorset
BMI Thornbury Hospital Sheffield South Yorkshire
BMI Three Shires Hospital Northampton Northamptonshire
BMI Woodlands Hospital Darlington County Durham