Using technology to transform patient experience

Paul Kirkpatrick, our Chief Digital Officer, is leading an ambitious but achievable programme that uses digital technology to bring about efficiencies right across the business .

To achieve this vision, BMI is harnessing new technology to bring together – and replace – around 40 different systems across the hospitals to improve efficiency.

Paul Kirkpatrick Kirkpatrick says: “We are replacing paper forms and sign-in processes with a new patient app, with a corresponding Consultant app. We’ve used off-the-shelf technology augmented with BMI-specific programming, and are trialling these at the moment at some of our hospitals in Northampton, Scotland and Bolton.

We spend a considerable amount of time sending out forms, asking patients to fill them in, providing them again if the patient has forgotten to bring them, then adding that data in to the system. It takes ages. The new app will cut through all those processes so that we have all the data we need, and the patient has everything in one place.

It also interacts with our systems at the hospitals. As it uses beaconing and geolocation, the patient will be ‘checked in’ as soon as they arrive at the hospital and our receptionists and Consultants are alerted that they have arrived. It’s the same kind of system that Uber uses to let passengers know where their driver is.

healthcare apps

Our vision is to provide the best patient experience in the most effective way, and the efficiency and costs benefits to the company are outstanding,” continues Kirkpatrick. “We’re all familiar with the need to find notes quickly and for the need for notes to be made contemporaneously. I still remember wandering round a hospital with giant x-ray acetates which needed storing or to be entrusted to the patient. Now, we will take those images and store them digitally, also pushing them to the new Consultant app so that the Consultant has them on his or her tablet or smart phone.

We are using technology to really streamline how patients see their Consultants, which makes best use of their time and of hospital time. For example, we are building the Virtual Consultant and Virtual GP, whereby the patient will have their consultation over a video conference. That means a better use of clinic time, a reduced need for car parking spaces, less time administering patients. Patients love it because they don’t need to take time off work or have the annoyance of travelling. For us, it means we can see patients more efficiently.

Going forward, we are installing smart tablets in patient rooms so that they can order from our menus or sign in to their own services. We are also going to be monitoring post-op patient recoveries through wearable technology that will take heart rates, blood pressures, activity records and send them straight to the Consultant for review. It all means a much more efficient service and the most efficient use of everyone’s time.

To find out more call us on 0808 101 0337 or make an online enquiry.

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