99.5% patients at BMI Bath Clinic would recommend it to their family and friends

Bath Clinic patient satisfaction survey results are in

Feedback from patients at BMI Bath Clinic in Bath has shown that 99.5% of those who received care there would recommend the hospital to their family and friends. In addition, 96% agree that the quality of their nursing care was very good or excellent.

The figures for the independent hospital in Combe Down were the findings of the independent survey operator Quality Health, which analysed responses of 1756 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.

Steve Pope, Consultant Orthopaedic Surgeon at BMI Bath Clinic said: “As a consultant in hip and knee surgery, it is not unusual to receive feedback from patients who have been under my care, highlighting the quality of life they have since been able to enjoy. I am delighted to see that this extends across the board at BMI Bath Clinic. Delivering excellent patient care is a team effort and these statistics are testament to the focus of the staff here – from reception, physiotherapy right through to surgery and after-care. By working closely together and with patients, we continue to set a high standard for rapid access to specialist care.”

The figures have been well received by the 240 staff who work at the hospital and who provide care for insured, self-pay and NHS patients. Over the past year, the hospital has seen a number of developments including the development of a dedicated Bath private GP service, providing quick and easy access to appointments at a time that suits the patient. In 2018, the hospital is looking forward to bolstering its orthopaedic, urology and physiotherapy services, as well as enhancing its GP and nurse education programme, delivering training on a wide range of issues, such as infection prevention.

Quality Health also provides the same survey analysis and questions across the NHS.

Date: 12th April 2018