An independent survey has indicated that 99.6% of patients who received care at BMI Bath Clinic would rate their overall quality of care as ‘very good’ or ‘excellent’.
Furthermore, 99% agreed that their Consultant provided ‘very good’ or ‘excellent’ care, 94.4% said that the quality of overall nursing care was ‘very good’ or ‘excellent’ and 94.5% would rate the standard of their accommodation as ‘very good’ or ‘excellent’.
Those were the findings from the independent survey operator Quality Health, which assessed responses from 735 patients of BMI Bath Clinic who responded to a survey between 1 January and 31 December 2016.
Hospital Executive Director Jacky Jones said: “Feedback from our patients is extremely important to us, as it highlights those areas where we do well and shows us where we need to focus. We strive to deliver excellent patient care to all our patients – those who come to us through the NHS, through their private medical insurance or who choose to pay for themselves. Here at BMI Bath Clinic we are always striving to improve our service, working with our local NHS colleagues to help tackle local waiting lists.”
The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy 96.6%, pharmacy 95.3%, catering 86.4%, theatre staff 97.2% and Consultant anaesthetist 98.8%. In addition, 92.3% said that their overall impression of the arrival process was ‘very good’ or ‘excellent’ and 85.9% said that the discharge process was ‘very good’ or ‘excellent’.
Quality Health also provides the same survey analysis and questions across the NHS.
7th March 2017