99.2% of patients would recommend BMI Chelsfield Park Hospital to their friends and family

Chelsfield Park patient satisfaction survey results

Feedback from patients at BMI Chelsfield Park Hospital in Orpington has shown that 99.2% of those who received care there would recommend the hospital to their family and friends.

95.3% agree that the quality of their nursing care was very good or excellent, and 92.3% would apply the same high rating to the standard of their accommodation.

The figures for the independent hospital in Chelsfield were the findings of the independent survey operator Quality Health, which analysed responses of 2703 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.

Mr Sudhir Rao, Orthopaedic Consultant and Medical Advisory Chair at BMI Chelsfield Park Hospital said, “We strive very hard to give the best possible care for our patients. Patient feedback is essential for us to know we are doing a good job of looking after our patients and we take constructive feedback very seriously so that we can improve the quality of care. I am delighted that we regularly achieve patient satisfaction scores that exceed 95-96%."

The figures have been well received by the hospital's 150 staff who provide care for NHS-funded patients, insured patients and those who choose to pay for themselves.

The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy (89.6%), pharmacy (90.8%), and catering (86.5%). A total of 93.3% of patients said their overall impression of diagnostic imaging was 'very good' or 'excellent'.

Quality Health also provides the same survey analysis and questions across the NHS.

Date: 7th February 2018