The Care Quality Commission (CQC) Inspection

Care Quality CommissionThe CQC inspected the hospital in April last year and recognised the many improvements which had been made and gave the hospital a new improved rating of Requires Improvement.

Since that time, under my leadership and guidance, we have completed 69 out of 70 actions arising from the CQC inspections with the remaining action point being worked up as part of a refurbishment programme for areas of the hospital.

We have worked closely with the CQC, North Kent CCG's and private medical insurers and have welcomed external scrutiny of our patient care and safety processes.

I am very pleased to be able to let you know that across the board the efforts of the hospital team have been well recognised and this has provided us with reassurance as well as reassuring those who commission our services.

Now that we are in an improved position we are again able to receive insured referrals from BUPA and other leading insurers.

My team and I remain focused on delivering high quality care in a safe clinical environment and we are maintaining the external relationships which provide scrutiny and overview of our work.

The improvements made in 2017 provide a firm base for further developments in 2018, some highlights of 2017 which we will be building on in 2018 include;

  • New Consultants in Orthopaedics, General Surgery and Dermatology have joined the hospital and other specialities we provide a wide range of services to patients aged 16 years and over includes Cosmetic Surgery, Gastroenterology, General Medicine, Gynaecology, Ophthalmology, Orthopaedics, Pain Management, Spinal Surgery and Urology.
  • We treated over 12,000 patients in 2017 and have a score of 100% for patient recommendation to friends and family and overall patient satisfaction of 97.9%.
  • Appointment of a new highly experienced Director of Clinical Services who has made several substantial clinical improvements and increased our skill levels and processes
  • In our independent PLACE audit (Patient Led Assessment of the Care Environment) we scored higher than the National average for cleanliness and 6% higher than the national average for Privacy and Dignity
  • Support for primary care by delivering over 250 hours of Consultant led CPD to GPs and practices
  • Appointed a new Self Pay lead to assist your patients to access pricing and treatment as quickly as possible if they choose to self-fund their treatment

We have been part of the Dartford Community for over 35 years and it is a privilege to be able to support local initiatives. Last year we raised £550 for Macmillan Cancer Support, over £1500 for Brain Tumour Research and £600 for The Robes Project.

In 2018 we look to partner with local schools as well as continuing to fundraise for causes close to our hearts.

We would like to thank everyone who has continued to support the hospital and look forward to welcoming you at BMI Fawkham Manor Hospital.

Yours sincerely

Ruth Hoadley MA
Executive Director

As you will be aware, early in 2017 BMI Fawkham Manor Hospital was rated as inadequate by the Care Quality Commission (CQC).

The inspection that led to this rating was conducted in December 2016, and the hospital was required to rapidly implement an action plan to address the CQC’s concerns.

Throughout this process the CCG has been working closely with BMI Fawkham Manor to ensure that the action plan was robust and that it delivered the improvements needed.

The CCG’s Quality and Safety Team has also conducted a number of unannounced inspections at the hospital to ensure that the necessary improvements are being sustainably delivered.

Fawkham Manor have been engaging very positively with the process and have been very proactive in providing the necessary assurance.

We are pleased to be able to say that Fawkham Manor has now returned to routine monitoring by CQC and the inadequate rating has now been lifted.

The CCG is continuing to closely monitor the hospital through routine performance meetings and ad-hoc planned and unannounced visits.

Chris Singleton
Commissioning Programme Manager