The Care Quality Commission, the independent regulator which inspects NHS and independent healthcare providers, has published an assessment report for Fawkham Manor Hospital following visits in August and November 2016.
While the inspectors praised the care that was provided by our staff, and noted the positive feedback that we received from our patients, they also identified a number of areas that fell short of the high standards that we all expect. As a result of their concerns around some of the processes, the fabric of the facility and leadership at the hospital they have awarded us an inadequate rating. The report can be read here: http://www.cqc.org.uk/location/1-128766738
Patient care and safety is our absolute priority, and we will not accept practices that fall short of the expectations that we – and our patients – have of the hospital. Whilst we are disappointed with the CQC’s findings, we are pleased that the CQC also saw evidence of the commitment of our staff and the compassionate care they deliver to patients.
We are working through a detailed action plan which addresses each and every one of the concerns and the Care Quality Commission has been supportive of the prompt action we have taken. Although it has the power to do so, the Care Quality Commission has not placed any restrictions on the hospital.
Since the inspections, the management team at the hospital has been strengthened and we carried out over £0.25m of enhancements in our theatres during an extended closure over the Christmas break, with further investment planned to fully address the primary concerns in relation to the fabric of the Grade II listed building.
We have invited the inspectors back and are confident that the improvements we are making will be evident.
If you have any questions or concerns about anything you read or see in the media about the hospital, do please contact us on our patient helpline - 0800 096 2254.
23rd February 2017