98.5% patients at BMI Fawkham Manor recommend the hospital

Fawkham Manor team

98.5% of those who received care at BMI Fawkham Manor in Longfield would recommend the hospital to their family and friends. Also, 92.3% agree that the quality of their nursing care was very good or excellent and 93.0% would apply the same high rating to the standard of their accommodation.

The figures for the independent hospital in Manor Lane were the findings of the independent survey operator Quality Health, which analysed responses of 2085 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.

“Feedback enables us to better understand our patients and their needs so that we can continue to provide the high quality of care that they deserve and expect at our hospital” says Professor Madaan, Consultant  Urologist and MAC Chair at BMI Fawkham Manor Hospital.

The figures have been well received by the team who work at the hospital and who provide care for NHS-funded patients, insured patients and those who choose to pay for themselves.

“Over the past year we have worked closely with the CQC, North Kent CCG’s and private medical insurers and have welcomed external scrutiny of our patient care and safety processes” ays Ruth Hoadley, Executive Director at BMI Fawkham Manor Hospital. “When the CQC inspected us in April last year they recognised the many improvements that have been made throughout the hospital. “

The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy 95.0%, pharmacy 85.1%, and catering  92.3%. In addition, 91.3% said that their overall impression of diagnostic imaging was very good or excellent.

Quality Health also provides the same survey analysis and questions across the NHS.

Date: 19th February 2018