Feedback from patients at BMI Gisburne Park Hospital in Gisburn has shown that 99.0% of those who received care there would recommend the hospital to their family and friends.
In addition, 97.8% agree that the quality of their nursing care was very good or excellent and 95.7% would apply the same high rating to the standard of their accommodation.
The figures for the independent hospital in Gisburn Park Estate were the findings of the independent survey operator Quality Health, which analysed responses of 1526 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.
Consultant General Surgeon, Mr Lyndon Jones commented “Receiving feedback like this is really important because it provides me, as a Consultant, with the reassurance that patients are receiving excellent care at this hospital.”
The figures have been well received by the 90 staff who work at the hospital and who provide care for NHS-funded patients, insured patients and those who choose to pay for themselves.
Over the past year, the hospital has seen developments including a new Ambulatory Care Unit (ACU) designed to treat patients undergoing cataracts and pain management treatment.
Within the past 12 months, the hospital has also been rated as good by the independent regulator the Care Quality Commission. The hospital is looking forward to ensuring each patient continues to receive a high standard of care.
The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy 96.5%, pharmacy 95.4%, and catering 92.7%. In addition, 97.3% said that their overall impression of diagnostic imaging was very good or excellent.
Quality Health also provides the same survey analysis and questions across the NHS.
2nd March 2018