High praise from patients at BMI Goring Hall Hospital

Patient Satisfaction 2019

 The latest feedback from patients at BMI Goring Hall Hospital has shown that of 1355 patients who completed a feedback form following a procedure there, 94.9% were so impressed that they would recommend the hospital to their family and friends.

In addition, the independent survey revealed that 93.8% of those questioned said that their expectations were met or exceeded and 94.0% said that the overall quality of their care was good or excellent.

The responses were collected by Quality Health, the same independent survey operator which analyses feedback for the NHS, between 1 January 2018 and 31 December 2018.

Consultant Orthopaedic Surgeon Mr Nirav Shah said: “Patient satisfaction is everything in my profession. My biggest commitment is restoring our patients’ mobility, allowing them to get back to their lives and regular activities, and this survey provides great reassurance to me and to the people under my care.”

The 275 staff who work at the hospital in Bodlam Avenue, Goring-by-Sea, have also been pleased with the feedback, which reflects the standard of care they provide care for NHS-funded patients, insured patients and those who choose to pay for themselves.

Over the past few years, the hospital has seen a number of investments including, an MRI scanner, Digital X-Ray and most recently floor refurbishment.

Within the past 12 months, the hospital has also been rated as good by the independent regular the Care Quality Commission.

In 2019, the hospital is looking forward to its 25th year of service and the multimillion pounds investment on further refurbishment and equipment.

Executive Director Nichola Evans said: “I would like to thank everyone for their hard work, but most of all would like to thank all the patients who took time to provide feedback and to help us continually improve what we do.”

Date: 1st February 2019