Over 98% of patients at the BMI Hendon Hospital praise their care

Feedback from patients at BMI Hendon Hospital in Hendon has shown that 98.5% of those who received care there would recommend the hospital to their family and friends.

In addition, 96.5% agree that the quality of their nursing care was very good or excellent and 82.7% would apply the same high rating to the standard of their accommodation.

The figures for the independent hospital in Sunny Gardens Road were the findings of the independent survey operator Quality Health, which analysed responses of 1525 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.

Mr Michael Kurer, Consultant Orthopaedic Surgeon and Chair of the hospital’s Medical Advisory Committee (MAC) said, “Receiving feedback like this is really important because it provides me, as a Consultant, with the reassurance that patients are receiving great care at this hospital. I know the staff here are really focused on patient safety and the experience of everyone who visits, and it’s great to see that reflected in these survey results.”

The figures have been well received by the 129 staff who work at the hospital and who provide care for NHS-funded patients, insured patients and those who choose to pay for themselves.

Over the past year, the hospital has seen significant investment to create a dedicated day case unit – named the Rowsley Suite after the road adjacent to the hospital. The purpose built unit allows the provision of streamlined ambulatory care for patients. The unit helps the hospital team treat patients across a number of specialties, including ophthalmology, endoscopy, oral surgery, pain management and orthopaedics.

In 2018, the management team, led by Interim Executive Director Victoria Bowden are striving to improve on their ‘Good’ CQC rating, develop the range of services provided in the day case suite and re-launch the whole body cryotherapy service for injury rehabilitation.

The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy (92.%), pharmacy (85.1%), and catering (78.4%). In addition, 93.5% said that their overall impression of diagnostic imaging was very good or excellent.

Quality Health also provides the same survey analysis and questions across the NHS.

Date: 17th February 2018