BMI Mount Alvernia Hospital is delighted once again to share the patient satisfaction results gathered throughout 2017. Our patients' feedback show that at BMI Mount Alvernia Hospital in Guildford has shown that 98.5% of those who received care there would recommend the hospital to their family and friends.
In addition, 97.2% agree that the quality of their nursing care was very good or excellent and 92.5% would apply the same high rating to the standard of their accommodation.
The independent survey operator Quality Health analysed responses from 2288 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.
“Receiving patient feedback is an essential component of delivering high quality healthcare. It enables me to focus on patient safety and the overall healthcare experience of my patients. It is great to see this reflected in these recent survey results.” Dr Michael Hickman, Consultant Cardiologist.
The figures have been well received by the 250 staff who work at the hospital and who provide care for NHS-funded patients, insured patients and those who choose to pay for themselves.
Over the past year, the hospital has seen a number of introductions and developments such as significant investments in eye care.
Within the past 12 months, the hospital has also been rated as good by the independent regular the Care Quality Commission.
In 2018, the hospital is looking forward to continuing to develop services to ensure they meet the growing needs of their patients. They continue to strive to offer the best patient care and experience they can. BMI Mount Alvernia Hospital is lucky to have a very talented team who are passionate about their hospital and patients.
The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy 97.5%, pharmacy 92.6%, and catering 85.7%. In addition, 98.7% said that their overall impression of diagnostic imaging was very good or excellent.
Quality Health also provides the same survey analysis and questions across the NHS.
19th February 2018