Patients rate their care as very good or excellent at BMI Mount Alvernia Hospital

An independent survey has indicated that 99% of patients who received care at BMI Mount Alvernia Hospital would rate their overall quality of care as very good or excellent.

Furthermore, 99.2% agreed that their Consultant provided very good or excellent care, 98% said that the quality of overall nursing care was very good or excellent and 91.8% would rate the standard of their accommodation as very good or excellent.

Those were the findings from the independent survey operator Quality Health, which assessed responses from 1016 patients of BMI Mount Alvernia Hospital who responded to a survey between 1 January and 31 December 2016.

Hospital executive director Leon Newth said: “Feedback from our patients is extremely important to us, as it highlights those areas where we do well and shows us where we need to focus. We strive to deliver excellent patient care to all our patients – those who come to us through the NHS, through their private medical insurance or who choose to pay for themselves.

“Over the past year we have welcomed local ‘LaserVision’ ophthalmology eye surgery specialists who are now based at the hospital itself as well as worked with our local NHS colleagues to help tackle local waiting lists”

The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy 95.6%, pharmacy 95.3%, catering 85.6%, theatre staff 98.5% and Consultant anaesthetist 98.2%. In addition, 95.6% said that their overall impression of the arrival process was very good or excellent and 91.5% said that the discharge process was very good or excellent.

Quality Health also provides the same survey analysis and questions across the NHS.

Categories: Health

Date: 24th March 2017