Interview with Paul Clark, Director of Operations

Paul Clark, Director of Operations

Paul Clark

Director of Operations
BMI Ross Hall Hospital

There is nothing I love more than to develop our services and witness the joy our improvements make to our patients' healthcare experience.

Can you tell us a little about yourself, background and current role?

I joined the Ross Hall team as Patient Services Manager in September 2014 and then moved in the Director of Operations role in August 2016.
Overall I’ve worked in the healthcare industry for over 17 years and I’ve held a number of senior roles in both the NHS and Private Sector. My previous role prior to my appointment at BMI was Clinical Services Manager in NHS Lanarkshire, which I held for over five years. 

During my time with the NHS I also participated in some national initiatives and was the Chair of the Scottish Ophthalmic User Group and a member of the Scottish Orthopaedic Service Development Group.The key aim for both of these groups was to shape the clinical pathways to adopt a standard approach across the services.

I also hold qualifications in Information Technology and Leadership and Management and am currently working towards a Diploma in Coaching and Mentoring at the University of the West of Scotland.

Describe a typical day/week at BMI Ross Hall Hospital for you?

The Director of Operations role is really varied as the responsibility ranges from engineering, facilities and admin to service development and special projects.
One thing that happens every day that involves all members of the hospital management team is the daily "comms cell" a morning meeting to go through the main activities in the hospital for that day and if there are any areas where further support or focus may be required.
This helps to ensure everything's running smoothly and that our patients, whether coming for a consultation or an inpatient stay, are provided with the best experience.

Aside from that, there really is no typical day.

What aspects of your role do you enjoy the most?

There is nothing I love more than to develop our services and witness the joy our improvements make to our patient's healthcare experience.

How does your role benefit the patients at The Ross Hall Hospital?

A significant part of my role is to develop new and existing services to ensure we provide our patients with not only first class care but the very best in technology to support our team of Consultants and Healthcare Professionals.

What has been your biggest achievement at The Ross Hall Hospital?

BMI Ross Hall HospitalI am incredibly proud to have led the development of Eye Care Scotland, Scotland's only Private hospital-based Specialist Eye Service. Eye Care Scotland is a purpose built eye service within Ross Hall Hospital which offers services to patients suffering from anything from dry eyes through to premium cataract and laser eye surgery.

This will open us up to a whole new world of eye health and is backed up by a team of 14 highly skilled, local Consultant Ophthalmologists who between them cover 11 different sub-specialties. Combining this with the investment we’ve made in the latest technologies and equipment means that we are bringing a truly sophisticated service to the market.

What type of challenges can you be facing within your role?

There's no real ‘type’ to be honest and I personally enjoy a challenge. As Ross Hall Hospital and BMI Healthcare on a wider scale, is very much focussed on the future of healthcare provision, it means that there are consistently numerous projects/priorities that are ongoing. It’s the collaboration between BMI teams to deliver these to optimum standards that make the challenges we face all the more worthwhile to overcome.

Thanks for your time, Paul.

BMI Ross Hall Hospital offers a wide range of services including cancer care, cardiology and diagnostic imaging. You can see find their full list of hospital services here.