BMI Ross Hall Hospital Patient Testimonials

At BMI Ross Hall Hospital we're continuously aiming to provide an exceptional, unique service to each patient. We always encourage our patients to share their honest feedback about our services, so please take a look at some patient testimonials and reviews about their experience at BMI Ross Hall Hospital.

We welcome your feedback on your experience at our hospital.

I attended physiotherapy at Ross Hall after my knee replacement and have seen great results. I really enjoyed the experience, my physiotherapist was absolutely brilliant, she was always on time, pushed me in a positive way and explained the exercises well so I was able to do them at home. The physiotherapists at Ross Hall really know their stuff and let you know when you are doing well, which is nice to hear.
Lorna MacKichan

The treatment and care I received from the physiotherapy department at Ross Hall was absolutely first class from my first to final appointment. Thank you again.
Gary McMillian

The staff from the porters, pain team, kitchen staff, surgeons nurses that look after you every day, 24 hours do a fantastic job and I cannot thank them enough for the help they have given me and the care I have been provided with the past 2 days. Thank you all for looking after me.
Suzanne Eadie

Had an overnight stay for my shoulder operation last night and didn't want to leave. The staff were amazing and couldn't have done more to make me feel at ease and comfortable. Big thank you to all the nurses and staff in the Clyde Suite.
Martin Black

Just back from a two night stay and wanted to say a big thanks to all the nurses and staff for making me so comfortable after my back operation with Mr Taylor. I found the facilities very good, but the most important was how the staff were so attentive towards me and the rest of the patients.

The food was also very good and could buzz anytime for a coffee/tea etc. Once again a big thank you to everyone.
Stephen Thorpe

I had a night's stay after an A/C shoulder reconstruction and I would like to thank all the nurses, catering staff, receptionists and off course Professor Mackay for making what was a difficult time for me as comfortable as possible.Thank you all very much.
Robert Barclay

Home after an overnight stay following an ankle reconstruction with the internal brace and Professor Gordon MacKay. Met by a friendly receptionist, checked in swiftly, nursing staff were wonderful and the team in theatres couldn't be faulted. Looked after by caring staff in a very comfortable room.
Corrie McVey

My son just had his tonsils and adenoids out yesterday, staff were amazing, a special thanks to Sarah the children's nurse, you were great!
Kirsten Nicol

I had an oxford knee replacement carried out by Professor Mackay and had physiotherapy at Ross Hall a few days after the surgery. I am very happy with the service I received; the physiotherapy was actually quite a pleasing experience. My physiotherapist went through all the exercises with me to make sure I understood them; I felt they were important and I’ve really seen a benefit. Staff were also very professional.
John Martin

Just came out of Ross Hall and I must commend everyone for the excellent care I received! Mr McCourtney was brilliant, even with my complex medical history! Spent a night in ICU where the nurses again, were brilliant. Then up to Clyde ward and again, great care and attention to detail! Well done team Ross Hall.
Alison Ewing

Had an overnight stay and all the staff were fantastic! Could not do enough for you. Most definitely made me feel less anxious and comfortable. Thank you!
Denise Caldwell

I spent yesterday as a day patient in room 202 undergoing my 13th surgical procedure in 4 and half years. I just had to let you know how I was treated and cared for. From the minute I stepped through the hospital doors the staff were AMAZING. Their care and attention was outstanding, particularly the two auxiliaries (I'm sorry I didn't catch their names), Staff Nurse Christine, who chatted with me and who I hope has an amazing holiday, and another staff nurse, (again I'm sorry I didn't catch her name).

Mr Conn made me feel so much at ease about my procedure along with my anaesthetist, Sandy. Special thanks also to all the theatre staff and the amazing nurse who looked after me in recovery. Thank you from the bottom of my heart Ross Hall for everything. Now time to rest and recover.
Helen Grant

Staff were very friendly and could not do enough for you. Food was amazing.
It felt more like a hotel than a hospital.
Marianne Millary

Professional and friendly service from the physiotherapy department at Ross Hall. Physiotherapist was excellent, informative and helpful

I had to undergo a complex hysterectomy. All staff were compassionate and understanding and took the time to talk to me and provide reassurance. I ended up spending five nights in HDU and one night in the ward before going home. I was ill for the majority of my stay so I cannot comment on food or accommodation although anything I did encounter exceeded my expectations. All nurses, porters, consultants and anaesthetists were kind, understanding and knowledgeable. This helped reassure me during one of the worst periods of my life. The after op care was also great with many follow ups to ensure my health was progressing as expected. I have since had a minor operation at Ross Hall where I was due to have an overnight stay. I had no nerves at all and knew I was in the best hands. Overall I would recommend this hospital to anyone and if I need to have anything done in the future then Ross Hall will be my first port of call..
Caroline Phinn

I had a lower back operation with Mr Taylor and attended physiotherapy at Ross Hall a week after the procedure. My Physiotherapist was very good at explaining everything and going over all the exercises in detail. The service I received was excellent and I can see the benefit it has had