Patients at BMI Shirley Oaks praise quality of care and would recommend to their family and friends

Shirley Oaks patient satisfaction survey results

Feedback from patients at BMI Shirley Oaks Hospital in Croydon has shown that 98.6% of those who received care there would recommend the hospital to their family and friends.

The survey showed that 95.3% of respondents agree the quality of their nursing care was very good or excellent, and 91.3% would apply the same high rating to the standard of their accommodation.

The figures for the independent hospital in Poppy Lane were the findings of the independent survey operator Quality Health, which analysed responses of 3253 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.

Mr Mark Lynch, Consultant Urological Surgeon said, “Receiving feedback like this is really important because it provides me as a Consultant with the reassurance that patients are receiving great care at this hospital.”

The figures have been well received by the 150 staff who work at the hospital and who provide care for insured patients, NHS-funded patients and those who choose to pay for themselves.

Over the past year, the hospital has again received JAG accreditation for its Endoscopy service.

In 2018, the hospital is looking forward to the introduction of new clinical services, innovative clinical delivery models, particularly around ambulatory care and a strong focus on enhancing customer service across the hospital.

The survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy (94%), pharmacy (93%), and catering (90.2%). In addition, 95.4% said that their overall impression of diagnostic imaging was 'very good' or 'excellent'.

Quality Health also provides the same survey analysis and questions across the NHS.

Date: 13th February 2018