Patients rate their care as very good or excellent at BMI St Edmunds Hospital

An independent survey has indicated that 98.7% of patients who received care at BMI St Edmunds Hospital would rate their overall quality of care as very good or excellent.

Furthermore, 99.8% agreed that their Consultant provided very good or excellent care, 97.6% said that the quality of overall nursing care was very good or excellent and 98.3% would rate the standard of their accommodation as very good or excellent.

Those were the findings from the independent survey operator Quality Health, which assessed responses from 380 patients of BMI St Edmuinds Hospital who responded to a survey between 1 January and 31 December 2016.

Hospital executive director Peter Lord said: “Feedback from our patients is extremely important to us, as it highlights those areas where we do well and shows us where we need to focus. We strive to deliver excellent patient care to all our patients – those who come to us through the NHS, through their private medical insurance or who choose to pay for themselves.”

Peter Lord also said “Over the past year we have worked with our local NHS colleagues to help tackle local waiting lists which has been a great success”

The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy 98.8%, pharmacy 98.8%, catering 96.4%, theatre staff 99.4% and Consultant anaesthetist 97.2%. In addition, 97.5% said that their overall impression of the arrival process was very good or excellent and 92.9% said that the discharge process was very good or excellent.

Quality Health also provides the same survey analysis and questions across the NHS.

Date: 24th August 2017