Interview with the Executive Director

Marge Falconer

Marge Falconer

Executive Director,
BMI The Alexandra Hospital

I always feel very proud when I receive a letter of thanks from a patient praising us for the care and treatment they have received.

Marge, can you tell us a little about yourself, background and current role?

I grew up in Manchester and qualified as a graduate nurse at the University of Surrey. I started my nursing career in the NHS and progressed up the clinical ladder to be a ward sister in a major London Teaching hospital. I then moved into more managerial positions and left the NHS to join the private sector as a hospital matron.

I have now been a hospital executive director for 14 years. Throughout my career I was aware of the Alex and its reputation as a pre-eminent private hospital in the North West. I am extremely proud and feel that it is an honour to be managing and leading the team at BMI’s flagship hospital.

The Alexandra Hospital is now the largest private hospital outside of London and provide some of the most complex medical care available.

The significant financial investment we have made recently shows just how much BMI believes in the excellent care provided at The Alexandra Hospital.

Describe a typical day/week at BMI The Alexandra Hospital for you?

When I get up in the morning I never know what is going to happen. 

Every day is different and each day brings new challenges, which makes the job so exciting. My day always starts with a morning ‘comm cell’, where representatives from each department come together for 15 minutes and we talk about the day ahead.
The ‘comm cell’ provides me reassurance that the day is properly planned and all departments are adequately staffed thus ensuring that quality care can be delivered to all our patients.

What aspects of your role do you enjoy the most?

I'm a people person so I really enjoy meeting and chatting with patients, consultants and my staff on a daily basis. I always strive for perfection and love to understand how we can improve the service we offer our patients.

I also enjoy working with the local NHS Trust and commissioners and ensuring that the services we offer are supporting the needs of the local community.

I always feel very proud when I receive a letter of thanks from a patient praising us for the care and treatment they have received. I know then that we have made a difference.

How does your role benefit the patients at BMI The Alexandra Hospital?

As executive director I am responsible for leading and driving the hospital. I see myself as a role model for all the staff.

I think my nursing background has given me that passion to always put the patient at the centre of everything we do at the hospital; they come first.

I try and instil this in all my staff and they will often hear me say 'I want every patient in my hospital to be treated as we would want a loved one/family member to be treated'. If we achieve that, then I believe we’ve all done a great job.

What activities do you enjoy outside of work?

As I get older I am without doubt starting to enjoy the finer things in life and always on the hunt for a good G&T, fine dining restaurant and quality hotel to escape to for some R&R.

BMI The Alexandra Hospital offers a wide range of specialities including cosmetic surgery, cardiology services and orthopaedic services. You can find their full list of hospital services here.