Compassionate care is evident at BMI Beardwood Hospital

Independent healthcare regulator, the Care Quality Commission (CQC), has awarded a ‘Good’ rating to BMI Beardwood Hospital in Blackburn, following a recent inspection. The inspectors noted that there was a safety-focused culture, that staff were caring and compassionate and that patients were treated with dignity and respect at all times.

Consequently, the BMI Healthcare hospital was reported to meet 4 of the 5 assessed criteria, concluding the hospital to be effective, caring, responsive, and well-led. The CQC is an independent regulatory body that periodically inspects all hospitals in England to ensure they meet standards of care. CQC carried out an inspection of the hospital in October 2016. 

Their report highlights that the hospital is responsive to the needs of the local population and that services were planned with patient needs in mind. The inspectors noted in their report that 98% of patients said that they would recommend the hospital to others. 

Samantha Sheehan, Executive Director of BMI Beardwood Hospital, commented: “I’m pleased that the report recognises the great commitment of our staff and their absolute dedication to safe and effective patient care. I am proud to be part of this team, and this report is a deserved recognition of everyone’s efforts. I’d like to thank the team here and also our patients for the great feedback we get every day.”  

The CQC inspectors rate healthcare providers in five criteria, whether they are safe, effective, caring, responsive to people's needs, and well-led. BMI Beardwood Hospital received a ‘Good’ rating overall, with ‘Good’ ratings for effective, caring, responsive and well-led. The inspectors noted some aspects of reporting mechanisms and processes in surgery that would require improvement to bring them up to a ‘Good’ level in the ‘safe’ criteria. Mrs Sheehan said that the hospital had developed an action plan for these areas and that these were being addressed.

Categories: Health

Date: 31st May 2017