97.9% patients at BMI Blackheath Hospital would recommend the hospital to their family and friends

Blackheath team

Feedback from patients at BMI The Blackheath Hospital in Blackheath has shown that 97.9% of those who received care there would recommend the hospital to their family and friends.

In addition, 92.6% agree that the quality of their nursing care was very good or excellent and 91.6% would apply the same high rating to the standard of their accommodation.

The results were provided by the independent survey operator Quality Health, based on 4448 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.

Mr Hamid Khawaja, Consultant Surgeon said: "Whilst I am aware that staff at Blackheath Hospital are really focussed on patient safety and the experience of everyone who visits, I always strive to improve the care I offer my patients. Receiving feedback is essential and helps me and the staff I am working with to reflect on our practice and address any concerns."

The figures have been well received by the 330 staff who work at the hospital and who provide care for NHS-funded patients, insured patients and those who choose to pay for themselves.

Over the past year, the hospital has seen a number of investments including new MRI & CT scanner and upgraded imaging suite. 

Within the past 12 months, the hospital has also been rated as Good by the independent regular the Care Quality Commission.

In 2018, the hospital has set itself a number of priorities including striving for Centre of Excellence status in a number of clinical services, the introduction of new clinical services and procedures, the introduction of some innovative clinical delivery models and a strong focus on enhancing a customer service ethos across the hospital.  

The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy 90.9%, pharmacy 93.3%, and catering  84.2%. In addition, 94.7% said that their overall impression of diagnostic imaging was very good or excellent.

Quality Health also provides the same survey analysis and questions across the NHS.

Date: 14th February 2018