Interview with the Executive Director

Jo Nolan, Executive Director

Jo Nolan

Executive Director
BMI The Chaucer Hospital

Our staff take great pride in the care, compassion and competence within their roles

Can you tell us a bit about yourself, your background and your time here at BMI The Chaucer Hospital?

I was born and brought up in the Canterbury area and went to school locally. Following university, I've worked in the pharmaceutical industry for over 20 years as well as for the NHS and BMI Healthcare in a number of different roles, predominantly in business development and management.

I have been the Executive Director at The Chaucer since 2016, and am proud to be the first female Director of the hospital in its 35 year history.

What makes The Chaucer different from other private hospitals in the area?

The Chaucer is not about the bricks and mortar, it is about our staff that are providing safe, excellent care for our patients. Our staff have over 1,500 years of experience between them and take great pride in the care, compassion and competence within their roles.

We also work very closely with our consultants, many of whom have worked with us for a number of years and who have helped develop the Chaucer as it is today.

What are some of the upcoming developments at the hospital that you could tell us about?

Following our "Good" rating by the CQC last year we strive to maintain our high standards of care, delivered in a safe environment. We are continuing the refurbishment programme started last year, upgrading our patient rooms, consulting rooms and clinical areas.

In 2017 we have seen the opening our of self pay Urgent Care walk-in centre, allowing local patients to be seen and treated quickly and efficiently when faced with minor injuries and ailments. The Urgent Care Centre offers flexilibility and choice to our patients.

If we were having this conversation a year from now, what do you hope to have achieved in that time?

I hope we continue running an excellent and safe hospital and ideally, looking for new technologies and procedures that will deliver even better diagnosis and outcomes for patients with quicker recovery times.

We are proud that The Chaucer has been part of the Canterbury landscape for many years and we look forward to continuing to support the local health needs of our population.

Who do you admire in the business world?

James Dyson - in his early days people didn’t see his technology as worthy of investment, but he had a very strong self-belief and took strength from his knockbacks, to deliver even better solutions that changed marketplaces. He didn’t take "No" for an answer, and that is my belief in business:  there is always a solution, you just need to look for it.

Thanks for your time, Jo.


BMI The Chaucer Hospital offers a wide range of services including physiotherapy, cardiac services or ophthalmology services. You can see find their full list of hospital services here.