Can you tell us a little about yourself, background and current role here at BMI The Chaucer Hospital?
I joined BMI Healthcare in April 2017 after spending 15 years in the banking/finance industry. It was a huge learning curve moving from a finance setting to a medical one. I remember leaving meetings in my very first week thinking how my life has changed so fast – I’ve gone from talking about bank accounts to bed pans!
My role as Director of Operations is to oversee the entire non-clinical side of the hospital reporting into the Executive Director. I work very closely with my counterpart Jackie Howard who is the Director of Clinical Services and looks after the clinical side of the hospital.
Describe a typical day/week at BMI The Chaucer Hospital for you?
It is difficult to describe a typical week as the job requires me to have planned activities but also a large part of the role is reacting to any issues and ensuring the patient journey is not affected in any way.
I’d start my day at the communication meeting we hold daily. This is where all heads of departments meet to give a 30 second brief of what is expected in their department. I then attend the Emergency briefing where all members of the crash team meet to ensure they are fully prepared for any emergencies.
Following this I would walk around the hospital going to each department and ensuring we are setup for the day. After this onwards I could be doing a number of different things from meeting with architects over potential improvements in the hospital, to inspecting rooms that have been cleaned to ensure our high standards are always in place.
What aspects of your role do you enjoy the most?
Number one, I would have to say I love the variety of my role. I deal with everything non clinical in the hospital so I could be dealing with an issue in the administration department and an hour later I could be in the boiler room looking at a leaking pipe.
I also really enjoy when the catering department change their patient menu as I get to test the new meals!
How does your role benefit the patients of the hospital?
As I oversee all the non-clinical side of the hospital it is my job to ensure patients benefit from the same service they would expect in a high-end hotel.
I work closely with my Hotel Services Manager to ensure all rooms are kept to a high standard.
I also work with my facilities department to ensure everything is working as expected – sometimes even rolling up my sleeves to muck in.
What has been your biggest achievement at BMI The Chaucer Hospital?
I managed the opening of the Urgent Care Centre which opened in October 2017. We opened on time and on budget.
I learnt so much in setting up this unit from having to source the medical equipment to managing the contractors carrying out internal changes for the centre.
What activities do you enjoy outside of work?
In my spare time I am a school governor for my local primary school. I use my previous managing experience in the banking industry to help with all aspects of school life, from managing educational performance to the running of the finances and safeguarding of the children.
Thanks for your time, Kyle.
BMI The Chaucer Hospital offers a wide range of services including physiotherapy, cardiac services or ophthalmology services. You can see find their full list of hospital services here.