High quality of care praised by patients, with 98.7% saying they'd recommend Chaucer to family and friends

Chaucer patient satisfaction results

Feedback from patients at BMI The Chaucer Hospital in Canterbury has shown that 98.7% of those who received care there would recommend the hospital to their family and friends.

The survey also found that 96.3% agree the quality of their nursing care was very good or excellent and 92% would apply the same high rating to the standard of their accommodation.

The figures for the independent hospital in Nackington Road were the findings of the independent survey operator Quality Health, which analysed responses of 2456 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.

Mr Noel Wilson, Consultant General & Vascular Surgeon at BMI The Chaucer Hospital says: “Feedback like this reassures me, as a Consultant, that I am part of a team working towards common goals; providing high quality care with a focus on patient safety at all times. It is great to see that our patients’ experiences have been so overwhelmingly positive.”

The figures have been well received by the team who work at the hospital and who provide care for NHS-funded patients, insured patients and those who choose to pay for themselves.

After being rated ‘Good’ by the CQC last year, the hospital has seen a number of developments including the refurbishment of patient rooms, consulting rooms and clinical areas. It also opened its self-pay walk in centre to provide patients with fast access to diagnosis and treatment for minor accidents, injuries and clinical tests.

Jo Nolan, Executive Director of BMI The Chaucer Hospital says: “We strive to exceed our patients’ expectations throughout every stage of their journey with us. We are proud that our hospital has been part of the Canterbury landscape for many years and we look forward to continuing to support the local health needs of our population.”

The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy (93.3%), pharmacy (91.2%), and catering (88.3%).A total of 94.2% of patients said their overall impression of diagnostic imaging was 'very good' or 'excellent'.

Quality Health also provides the same survey analysis and questions across the NHS.

Date: 19th February 2018