Over 96% of patients would recommend the Clementine Churchill Hospital to their close ones

patient satisfaction results 2017
Feedback from patients at BMI The Clementine Churchill Hospital in Harrow has shown that 96.5% of those who received care there would recommend the hospital to their family and friends.

In addition, 94.4% of patients said the quality of their care was very good, or excellent, 89.5% agree that the quality of their nursing care was very good or excellent and 86.5% would apply the same high rating to the standard of their accommodation.

The figures were the findings of the independent survey operator Quality Health, which analysed responses of 3977 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.

Dr Sushen Bhattacharyya, Consultant Physician, saids ‘Receiving feedback like this is really important because it provides me, as a Consultant, with the reassurance that patients are receiving good care at the Hospital. I believe the hospital has worked hard to remain focused on patient satisfaction, and the experience of everyone who visits, which is reflected in the survey. The Clementine Churchill Hospital sees patients with complex conditions. And it is essential audits such as these are in place.’

The figures have been well received by the 374 staff who work at the hospital and who provide care for, insured patients those who choose to pay for themselves and NHS-funded patients.

In 2018, the hospital is looking forward to several exciting new developments including an upgrade on both CT and MRI scanners, renovation and refurbishment of the wards, outpatient facilities and main reception areas. 

The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy 92.0%, pharmacy 82.0%, and 91.2% diagnostic imaging. In addition, 80.0% said that their overall impression of catering was very good or excellent.

Quality Health also provides the same survey analysis and questions across the NHS.

Date: 26th February 2018