Frequently Asked Questions

Do I need a GP referral?

No, simply turn up during opening hours.

Do you have consultants on-site?

There is access to specialist consultants' onsite, but immediate access depends on your condition and treatment needed. If you require onward treatment, we can refer you for a quick appointment or on an urgent basis.

Is there anything you can't deal with?

We can deal with the "walking wounded" but are not set up to deal with complications of pregnancy, acute mental illness, chest pain or if you have had a stroke. We are also unable to treat children, and can only treat patients age 16+.

Will I have to wait long?

Patients are usually seen within 20 minutes of arriving. However, waiting times can vary depending on how busy the centre is upon your arrival.

Do you see children?

No we only see patients age 16+.

Do you deal with mental health problems?

Patients suffering from mental health problems are advised to see their GP or contact the local NHS emergency department.

What happens if I need further tests or need to be admitted to hospital?

The majority of patients do not require further tests, however if you do need further tests such as an X-ray or blood tests, you will need to pay for these. A full price list is available.

If you need to see a consultant you won't need to visit your GP for a referral, we can refer you directly to a suitable specialist. The consultation fee usually starts from £100 depending upon the circumstances and excluding the fee for any further procedures carried out. The cost of further treatment will be confirmed by the consultant following diagnosis.

Will you tell my GP I have visited?

We will normally contact your GP and let them know the outcome of your visit unless you specifically tell us not to.

I have private medical insurance. Do I still need to pay?

Urgent treatment is not normally covered by private medical insurance. This is a private self-pay Urgent Care Centre and each patient will be charged an assessment fee. Further treatment or investigations will incur additional charges - please see our price list for further details.

If you do have private medical insurance and referral on to a consultant is likely to be covered by your insurance, subject to the terms of your policy.

Please bring your policy details with you to your appointment if onward referral is a possibility.

If you are a member of Medischeme, your initial assessment fee will be waived if you admitted to hospital for further treatment. You must provide valid proof of Medischeme membership upon arrival at The Urgent Care Centre to receive this offer.

What happens if I become unstable?

If you require emergency treatment that we cannot deal with, we will call an ambulance immediately and get you transferred to an appropriate hospital.