The Care Quality Commission (CQC) Inspection

Care Quality CommissionBMI The Edgbaston Hospital's most recent CQC inspection was in July 2019 and the report was published on 15th January 2020.

Tony Avery, Executive Director at BMI The Edgbaston Hospital has given the following response:

Following our inspection by the Care Quality Commission in July 2019, we were extremely disappointed to see that the report concluded an overall Requires Improvement rating.

BMI The Edgbaston Hospital's report concluded that staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers. This practice lies at the very heart of everything we strive to deliver and we are proud that the CQC inspection team recognised this practice. In addition, the inspectors stated that staff understood our values and that they were focused on the needs of patients receiving care. There are further examples of good practice within the report.

We received a "good" overall rating for caring, effective and responsive services which we were extremely pleased to see.

We take the CQC's advice regarding improvement to our services incredibly seriously, renovation work to our Endoscopy Suite is imminent and we also have increased resource within our training department to improve our mandatory training scores across all departments.

We look forward to continuing to work with the CQC on improving our hospital's services and facilitating completion of their actions and recommendations.

Tony Avery
Executive Director at BMI The Edgbaston Hospital