2017’s patient ratings: over 98% of patients recommend the BMI Esperance Hospital

Feedback from patients at BMI The Esperance Hospital in Eastbourne has shown that 98.2% of those who received care there would recommend the hospital to their family and friends.

esperance team

In addition, 97.7% agree that the quality of their nursing care was very good or excellent and 89.8% would apply the same high rating to the standard of their accommodation.

The figures for the independent hospital in Hartington Place were the findings of the independent survey operator Quality Health, which analysed responses of 375 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.

Consultant Orthopaedic Surgeon Mr Andrew Skyrme says: “Patient feedback is essential to ensure I deliver high quality care and continue to improve that care over time.”

The figures have been well received by the 184 who work at the hospital and who provide care for NHS-funded patients, insured patients and those who choose to pay for themselves.

Over the past year, the hospital has seen a number of investments including refurbished rooms, aesthetic machines, and a resurfaced car park.

In 2018, the hospital is looking forward to ne recovery monitors and surgical saws and drills.

The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy 92.2%, and pharmacy 93.4%. In addition, 96.3% said that their overall impression of diagnostic imaging was very good or excellent.

Quality Health also provides the same survey analysis and questions across the NHS.

Date: 2nd March 2018