Latest patient feedback for BMI The King’s Oak and The Cavell hospitals

King's Oak and Cavell staff

Combined feedback from patients at both BMI The King’s Oak and BMI The Cavell hospitals in Enfield has shown that 99% of those who received care there would recommend the hospitals to their family and friends.

In addition, 98.3% agree that the overall quality of care was very good or excellent and 96.5% would apply the same high rating to the quality of their nursing care.

The figures for the independent hospitals on the Ridgeway and in Uplands Park Road were the findings of the independent survey operator Quality Health, which analysed responses of 2410 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.

Mr Joyti Saksena, Consultant Hip, Knee and sports specialist at the hospitals says “Receiving real time feedback like this is really important because it provides me with the reassurance that patients are receiving great care at this hospital. I know the staff at both hospitals are really focussed on patient safety, care and the experience of everyone who visits, and it’s great to see that is being reflected in these survey results”

The figures have been well received by the 324 staff who work at the hospitals and who provide care for NHS-funded patients, insured patients and those who choose to pay for themselves.

In 2018, the hospitals are looking forward to launching two key new services. The King’s Oak are investing in dedicated child and young person bedrooms, equipment and nursing capability before they re-launch their paediatric service, giving parents in the community another option if waiting lists in other hospitals are too long.

The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy 91.7% and pharmacy 93.1%. In addition, 96.6% said that their overall impression of diagnostic imaging was very good or excellent.

Quality Health also provides the same survey analysis and questions across the NHS.

Date: 27th February 2018