The Care Quality Commission (CQC) Inspection

Care Quality CommissionFollowing our inspection in March 2017, our full CQC report is now available for review.

The new management team has now embedded itself in the running of the hospital and engaged fully with all patient, staff members and Consultants to drive forward with plans. Clear business and strategic objectives have been set and staff are very much included in the management of the hospital. There is very much a positive feel that purveys throughout the hospital from patients, staff and Consultants.

The hospital has maintained high patient satisfaction scores, and for 14 months has been in the top ten for satisfaction within BMI Healthcare. The clinical teams continue to pride themselves on the provision of safe, compassionate care to all patients and relatives.

The hospital has, since the inspection, implemented all requirements of the Regulation 28 with additional local audit programmes to ensure compliance. Many of the recommendations offered by the CQC to the hospital have already been achieved or robust plans are in place to ensure each is met, such as staff training and competency reviews that have been done and extensive courses have been started for clinical staff, together with dedicated time for mandatory training.

We are working with the local dementia network to ensure that we meet the needs of patients and their relatives.

Risk assessments, implemented in 2016, are being reviewed with the use of a new structured system of review and action plans to ensure that controls and risk are managed appropriately.

Everyone within the hospital is now engaged with a continuous review of services and governance to ensure that we continue to provide the highest possible care and best outcomes for our patients.

David Mills
Executive Director, BMI The Lancaster Hospital