Feedback from patients at BMI The Lincoln Hospital in Lincoln has shown that 97.9% of those who received care there would recommend the hospital to their family and friends.
In addition, 94.2% agree that the quality of their nursing care was very good or excellent and 94.1% would apply the same high rating to the standard of their accommodation.
The figures for the independent hospital in Nettleham Road were the findings of the independent survey operator Quality Health, which analysed responses of 1121 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.
Consultant Orthopaedic Surgeon Mr Ahmed Othman said, “Patients are always the main focus for us, and although we may feel we are giving patients the best possible service this can never be objectively measured without patient feedback. Achieving such high ratings is a reflection of the commitment from all of the staff. I am privileged and delighted to work at BMI The Lincoln Hospital where I know that every single patient of mine is asked thoroughly about the quality of the service.”
The figures have been well received by the 104 staff who work at the hospital and who provide care for NHS-funded patients, insured patients and those who choose to pay for themselves.
Over the past year, the hospital has seen a number of improvements including an update to outpatient waiting areas, new eye clinics and the employment of a dedicate Patient Liaison Officer.
Within the past 12 months, the hospital has achieved an overall rating of Good by the independent regulator the Care Quality Commission. The inspection team found surgery services were good in all five of the key questions they ask of every service and provider relating to safe, effective, caring, responsive and well led.
In 2018, the hospital is looking forward to launching a new Private GP service, genetic testing service and review of administration systems to improve patient experience.
The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy (93%), pharmacy (95%), and catering (87.8%). In addition, 97.1% said that their overall impression of diagnostic imaging was very good or excellent.
Quality Health also provides the same survey analysis and questions across the NHS.
21st February 2018