Can you tell us a little about yourself, background and current role?
I am the Critical Care Manager for BMI The London Independent Hospital and I joined in 2015. I have 20 years’ of experience in nursing with an advanced degree from City University (M.Sc. Advanced Nurse Practitioner). Before BMI Healthcare, I was Haematology and Oncology Director at a medical centre in Libya, a Nursing Coordinator with National Guard in Saudi Arabia and Clinical Site Manager at two NHS Hospitals.
I believe I’ve worked my way up by persistent perseverance, hard-work and self-belief.
I have developed our existing patient journey model to ensure the patient receives the best possible care.
Describe a typical day/week at BMI The London Independent Hospital for you?
Every day is a different challenge for me. I begin by planning my day with the charge nurse, addressing any issues which may have arisen from the day before. This is followed by a clinical walk round to all the ITU patients to be sure that they are receiving the best quality service.
Thereafter I have a daily catch up with the Theatre Manager to run over the list of incoming patients for that day and if they have any concerns about any patient in particular.
I then meet with the rest of the heads of departments in the hospital daily operational meeting to update on our status before returning to ITU to resume my working day.
From a management perspective, I am clinically aware of all the procedures taking place within my unit. I speak to patients on a daily basis and this involves clinical round checking on patient progress and satisfaction with the service they are receiving.
As per business requirements, I take part in regular training. If there is a new risk I feel staff should be aware of, I will engage with them in a brief training session to make sure we are clinically compliant. This allows me to judge whether as a unit we require any further training.
What aspects of your role do you enjoy the most?
I enjoy providing a full quality service as well as seeing patients are fully satisfied.
I often carry out a clinical walk round, make sure patients are satisfied with their overall experience within my unit; this includes the care they are receiving from consultants and nurses. We have multi-disciplinary team meetings on a regular basis that involves consultants, nurses, physiotherapists and any other staff involved in the on-going treatment of a specific patient.
We have many international patients at the hospital. As I am bi-lingual, I can converse with Arabic-speaking patients, which gives me an added advantage in dealing with our international patients. I regularly catch up with my staff who feed back any patient concerns. I also have a very open and professional relationship with each patient, which gives me a good channel for communication.
How does your role benefit the patients at The London Independent Hospital?
The patients benefit from my vast expertise in nursing management and my ability to effectively run an ITU unit safely and professionally. Before a patient’s procedure, we discuss the consent form and we only proceed once the patient or/and the family has fully understood their clinical pathway. I have developed our existing patient journey model to ensure the patient receives the best possible care.
What has been your biggest achievement at The London Independent Hospital?
There have been no cross infections between patients during my time as the Critical Care Manager. My unit has a clear infection prevention control policy, including an infection control lead with whom we closely work with. I have successfully reduced the need for temporary agency staff and further created a well-knit team working towards a common goal. I’ve done this by introducing good planning measures, by controlling the bed management policies and creating a permanent vacancy for regular bank staff. I believe in open communication, an open door policy, regular meetings, staff development and relevant training within my team. I always give personal staff advice where I am able to.
What activities do you enjoy outside of work?
I’m married and have three children and enjoy spending time with them when I’m not working. I also like to listen to classical music and enjoy watching sport; I’m a supporter of Chelsea football club.
Thanks for your time, Ayman.
BMI The London Independent Hospital's Intensive Care Unit supports a wide range of surgery including, cardiac surgery and transplant surgery. Find out more about the other services the hospital offers here.