The Care Quality Commission, the independent regulator which inspects NHS and independent healthcare providers, has published an assessment report for BMI The Meriden Hospital following visits in April and June 2018.
We are delighted to have been awarded good in every category on our CQC report. The result shows the hard work and dedication put in by the entire team at the hospital.
Information from the CQC describes that they rated this hospital as good overall because:
- The hospital had systems and processes in place to protect patients from avoidable harm and abuse.
- The processes for reporting, investigating and learning from incidents were well established and implemented.
- Infection prevention and control practices were performed well, and staff followed hospital policies. The environment was clean and fit for purpose.
- Medicines were managed and stored correctly.
- Staff assessed risk to patients and responded appropriately when individual patient’s risks increased.
- The hospital participated in national audits where applicable. The hospital was fully engaged in the Private Healthcare Information Network (PHIN) work to develop outcome measures for independent healthcare patients.
- The hospital had a comprehensive internal audit programmes in place to monitor services and identify areas for improvement.
- Staff treated patients with care, kindness and compassion.
- Complaints and concerns were taken seriously, responded to in a timely way and managed with face to face meetings with the complainant where needed.
- Managers were visible, approachable and performed well.
- Staff we spoke with, enjoyed their work and were proud to work at the hospital. They described an open culture and felt supported and listened to by their immediate managers.
I am very proud of the work put in by the entire team at the hospital and would like to thank our patients and visitors for the positive feedback they have provided to us and the CQC. More information can be found on the report at www.cqc.org.uk