Interview with Olive - Director of Clinical Services


Director of Clinical Services,
BMI The Park Hospital

We foster a culture of personalised care to ensure we treat people the way we would like to be treated.

Can you tell us a little about yourself, background and current role?

I was raised in the North East and am one of five children. When I began my career I initially trained as a Biomedical Scientist – that’s when I discovered I didn’t really like the smell of blood and so I went back to university and retrained as pharmacist.

I joined BMI The Park Hospital in 2014 as a Pharmacy Manager, responsible for the governance and management of medicines in the hospital. The pharmacy team are a great team to manage as they take personal pride in the care delivered to patients and it’s a great feeling being a part of that.

I currently work as the Director of Clinical Services; I am responsible for the management of all the clinical services, ensuring they are run effectively and efficiently whilst delivering high quality hospital services to our patients.

Best of all, I work with a great team and we’re like a little family!

Describe a typical day/week at BMI The Park Hospital for you?

A typical day as a pharmacist at The Park Hospital just doesn’t exist - the nature of the role is quite varied. We currently provide oncology services through the pharmacy.

What this means is we reconstitute chemotherapy, it comes to us in powder or liquid form and we put that in the appropriate diluent so it can be delivered to our patients at the correct dosage. We always need to ensure patients are given the right drug, at the right time, at the right dose.

Our team also looks after the logistics of medicines, it’s important to ensure that the correct medicines are ordered and distributed to the different departments in a timely manner as this has a direct impact on our patients. Medications need to be in date and appropriate for use.

What aspects of your role do you enjoy the most?

One of the greatest privileges for me in my role as a manager is being able to support someone in their development and watching them gain the skills necessary to achieve their goals. 

Helping someone realise their potential and becoming an even greater asset to the company is a personal ‘yay’ for me. I enjoy being able to make a big impact by ensuring doctors and nurses are using the right medicines and I’m able to intervene and ensure no detriment is caused to the patient through human error. I work as part of a team that reduces the risk of that occurring.

I’m quite lucky in that my role continuously presents opportunities to learn as it is quite dynamic. I’ve learned how to use new drugs and discovered different purposes for existing drugs; this has been quite an interesting aspect of my job. 

Best of all, I work with a great team and we’re like a little family!

I'm proud to work at BMI The Park Hospital and it’s a hospital I would choose for my personal care.

How does your role benefit the patients at The Park Hospital?

Patient safety is at the forefront of my role. It’s about making sure we have the right staff to do the job and ensuring our team has the most up-to-date training to deliver care appropriately. My role means ensuring that best practice is common practice in my team and ensuring we have the right equipment to do the job properly.

Part of my role is also shaping how care is delivered and making sure the patient knows who we are and what we’re doing. We foster a culture of personalised care which aids in ensuring we treat people the way we would like to be treated or how we’d like our own family members to be treated.

What has been your biggest achievement at The Park Hospital?

The Park Hospital is very good at governance and safety so I am responsible for ensuring we maintain the standard. As I’m passionate about team growth, it’s been special for me to help a member of my team grow professionally. 

I was fortunate to have mentors throughout my career that have helped me to grow and it’s a great feeling to be able to pass that on. This was definitely a personal success for me, it makes me proud to work here and it’s a hospital I would choose for my personal care. 

What activities do you enjoy outside of work?

I come from a family that’s big on music and I enjoy playing the drums, dancing and singing. I spent some time in Wales and I played in a Samba band which was awesome! Singing is a big part of my life and I’m really proud of the fact that I’ve sung in a choir to a crowd of over 3,000 people.

Earlier this year, I was roped in to do a charity fun run by my team, by the time I remembered I had agreed to do it, it was too late to drop out. I’m so glad I did it though as it brought me so much closer the people I did it with; we might even consider doing the Park run next year – who knows? Other than that I really enjoy any occasion where I can spend time with my family and friends.

Thanks for your time, Olive.

BMI The Park Hospital provides a wide range of treatments for cancer care, including, chemotherapy, hormone treatment and radiotherapy. Find out more about the cancer care service here