Interview with Suzanne Marshallsay - Physiotherapy Manager

Suzanne Marshallsay

Physiotherapy Manager,
BMI The Park Hospital

Physiotherapy is a very rewarding profession as you can really make a difference to people.

Can you tell us a little about yourself, background and current role?

I have lived in Nottingham most of my life, but moved to Bristol to go to university and qualified in 1999. 

My first job as a Rotational Physiotherapist was at Sheffield Hallamshire Hospital, since then I have had various roles specialising in Inpatient Physio.

I returned to Nottingham and started working at The Park Hospital in 2002 as a senior physiotherapist before becoming Physiotherapy Manager in 2006. 

In my current role I am responsible for managing the daily running of the physiotherapy service; however I also still enjoy working clinically as part of the physiotherapy team.

One of the things I enjoy about my role is that every day is different and presents new challenges.

Describe a typical day/week at BMI The Park Hospital for you?

No day is ever the same. One of the things I enjoy about my role is that every day is different and presents new challenges. However, typically I make sure there is sufficient staffing & equipment required to deliver the physiotherapy service on a daily basis. I also work with other departments to resolve any operational issues for the hospital that day. 

When I’m not treating patients I concentrate on service development and the administration aspects of my role. I’m always available to resolve any situations that may arise.

What aspects of your role do you enjoy the most?

So much of the job is enjoyable; we see a whole range of conditions and treat patients following a variety of surgical procedures. The role is varied and requires a wide spectrum of clinical expertise.

Our consultants are very pro-physiotherapy, which really helps us work collaboratively. Physiotherapy is a very rewarding profession as you can make a difference to people by enabling them to overcome their condition, allowing them to get back to their everyday lives. I’m passionate about the service we provide for our patients.

How does your role benefit the patients at The Park Hospital?

My role is to not only ensure the provision of physiotherapy to the hospital, but also provide Occupational Therapy, Hand Therapy and Complementary Therapies to our patients.
We take a holistic approach to care. These services are an integral part of the patient journey whether you are being treated for lower back pain, having a hip replacement or undergoing cancer treatment.
We are there to support patients through their recovery or treatment and try to make that difference.

What has been your biggest achievement at The Park Hospital?

One of my biggest achievements has been being a part of the redevelopment of the new physiotherapy department. Our new facilities are purpose built and provide a clean, clinical environment to deliver physiotherapy treatment. I feel extremely privileged to manage the department. It’s a lovely environment to work in and I love my job. Let’s just say it’s not difficult to come to work as we all work as a team to deliver the best care we can.

I feel very privileged to manage the department. It’s a lovely environment to work in and I love my job.

What activities do you enjoy outside of work?

I enjoy cooking. I'm not a particularly talented chef… but everyone loves a trier. I like long walks with the dog and have recently bought a property/renovation project, which is stretching my DIY skills to the max. I also love spending time with family and friends.

Thanks for your time, Suzanne. 



BMI The Park Hospital's physiotherapy department provides a wide range of treatments including, acupuncture physiotherapy, pelvic floor physiotherapy and a rehabilitation service. Find out more about the physiotherapy department here