Feedback from patients at BMI The Park Hospital in Arnold, Nottingham has shown that 98.1% of those who received care there would recommend the hospital to their family and friends.
In addition, 93% agree that the quality of their nursing care was very good or excellent and 86.2% would apply the same high rating to the standard of their accommodation.
The figures for the independent hospital in Burntstump Country Park were the findings of the independent survey operator Quality Health, which analysed responses of 3,109 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.
Consultant Orthopaedic Surgeon Mr Andrew Manktelow said, “As a surgeon, it is crucial that I am aware of how my patients feel about the care I provide, it is also very important that patients are able to give independent feedback about their experiences. I know how hard the team at BMI The Park Hospital work and it is excellent to see this in these survey results, and that the work they do is recognised and appreciated by our patients. It is also important to know that any concerns raised are taken very seriously, are addressed, explained and put right when necessary.”
Consultant Clinical Oncologist Professor Stephen Chan added, “Receiving feedback like this is really important because it provides me, as a Consultant, with the reassurance that they are receiving excellent care at BMI The Park Hospital.”
The figures have been well received by the 293 staff who work at the hospital and who provide care for NHS-funded patients, insured patients and those who choose to pay for themselves.
Over the past year, the hospital has seen a number of improvements including a new Cardiac Cath Lab, updates to outpatient waiting areas and consulting rooms and the refurbishment of 22 bedrooms.
Within the past 12 months, the hospital has also been rated as good by the independent regular the Care Quality Commission.
In 2018, the hospital is looking forward to launching a new weight loss service and extending the existing private GP service with the addition of Health Assessments.
The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy (95.6%), pharmacy (91.6%), and catering (91.6%). In addition, 97.4% said that their overall impression of diagnostic imaging was very good or excellent.
Quality Health also provides the same survey analysis and questions across the NHS.
21st February 2018