An independent survey has indicated that 97.4% of patients who received care at BMI The Princess Margaret Hospital would rate their overall quality of care as ‘very good’ or ‘excellent’.
Furthermore, 99% agreed that their Consultant provided ‘very good’ or ‘excellent’ care, 96.4% said that the quality of overall nursing care was ‘very good’ or ‘excellent’ and 91.3% would rate the standard of their accommodation as ‘very good’ or ‘excellent’.
Those were the findings from the independent survey operator Quality Health, which assessed responses from 895 patients of BMI The Princess Margaret Hospital who responded to a survey between 1 January and 31 December 2016.
Hospital Executive Director Jayne Cassidy said: “Feedback from our patients is extremely important to us, as it highlights those areas where we do well and shows us where we need to focus. We strive to deliver excellent patient care to all our patients – those who come to us through the NHS, through their private medical insurance or who choose to pay for themselves.”
“Over the past year we have carried out a number of improvements at the hospital with the arrival of new sophisticated equipment, such as a full field digital mammography for breast screening, and the introduction of new treatments and services. We are working with our local NHS colleagues to help tackle local waiting lists and BMI Healthcare will be heavily investing in the growth of The Princess Margaret Hospital over the next 12 months, with plans to redevelop the Cancer Centre.”
The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy 95.1%, pharmacy 91%, catering 80%, theatre staff 98.4% and Consultant anaesthetist 98.2%. In addition, 90.6% said that their overall impression of the arrival process was ‘very good’ or ‘excellent’ and 90.9% said that the discharge process was ‘very good’ or ‘excellent’.
Quality Health also provides the same survey analysis and questions across the NHS.
3rd April 2017