The Care Quality Commission (CQC) Inspection

Care Quality CommissionFollowing our inspection in April 2016, our full CQC report is now available for review.

While we fully acknowledge that we have some areas which require improvement, we would encourage you to read the summary of findings detailed at the front of the full report.

Many of the issues were rectified at the time of the inspection, and we have been working hard to ensure that we are addressing all of the matters raised.

We are also delighted that the report identified and highlighted some really important aspects relating to the care delivered at BMI The Ridgeway Hospital.

We were particularly pleased that we were rated as ‘outstanding’ for caring. These are some of the findings detailed:

  • There was a safe level of both nursing, medical staff and support staff, with a good mix and range of skills and experience. The hospital had a resident medical officer available 24 hours a day, every day. There was minimal use of agency staff and a regular team of bank staff to fill vacant shifts.
  • There were almost no hospital-acquired infections.
  • Patient care was safe, and there was no avoidable harm to patients. Staff recognised and responded quickly to any deteriorating patients.
  • There were good outcomes for patients, with most on a par with the NHS and some slightly better
  • There was a strong patient-centred culture. All staff across the hospital were highly motivated to provide the best care and to patients, and this was highly valued by patients, staff and the leadership.
  • Patients were given care and compassion that treated them as individuals, and respected and protected their human rights, including their privacy and dignity. All staff had empathy and understanding, and were supportive and positive.
  • There was a high level of patient satisfaction with the service, including the Friends and Family Test results. All the feedback we received from patients about their care and support was positive and highly complementary.
  • There was good emotional support for patients, particularly when they were anxious or nervous. Staff recognised and responded to these patients with understanding, compassion and kindness.
  • The hospital respected patients had different needs. People were treated as individuals and the care they were given took account of their culture, religious, social and personal needs. All the staff wanted patients to have care that exceeded their expectations.

We look forward to welcoming you at BMI The Ridgeway Hospital.

Mr James Lowe
Executive Director