Feedback from patients at BMI The Runnymede Hospital in Chertsey has shown that 98.3% of those who received care there would recommend the hospital to their family and friends.
In addition, 98.2% agree that the quality of their nursing care was very good or excellent and 90.6% would apply the same high rating to the standard of their accommodation.
The figures for the independent hospital in Guildford Road were the findings of the independent survey operator Quality Health, which analysed responses of 1794 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.
Mr Jonathan Monk, Consultant Orthopaedic & Trauma Surgeon says “Receiving feedback is essential, as it highlights the quality of care that all staff provide at BMI The Runnymede Hospital. I often receive feedback from patients, and I am always grateful for the time and effort it takes to share a few thoughts, and it is particularly pleasing to hear that patients are receiving great care at this hospital. By working closely together as a team, we continue to set a high standard for rapid access to specialist treatment.”
The figures have been well received by the 190 staff who work at the hospital and who provide care for NHS-funded patients, insured patients and those who choose to pay for themselves.
Within the past 12 months, the hospital has also been rated as ‘Good’ by the independent regular the Care Quality Commission.
The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy 89.6%, pharmacy 78.3%, and catering 80.4%. In addition, 91.5% said that their overall impression of diagnostic imaging was very good or excellent.
Quality Health also provides the same survey analysis and questions across the NHS.
5th April 2018