The Care Quality Commission (CQC) Inspection

Care Quality CommissionFollowing our inspection in July 2016, our full CQC report is now available for review.

While we fully acknowledge that we have some areas which require improvement, we would encourage you to read the summary of findings detailed at the front of the full report.

Many of the issues were rectified at the time of the inspection, and we have been working hard to ensure that we are addressing all of the matters raised.

We are also delighted that the report identified and highlighted some really important aspects relating to the care delivered at BMI The Shelburne Hospital.

We were particularly pleased that we were rated as ‘Good’ for caring. These are some of the findings detailed:

  • The hospital dealt with complaints promptly, and there was evidence that the complaints were discussed amongst staff. Complaints were used to improve the quality of care.
  • Admissions were pre-planned so staff could assess patients’ needs prior to treatment.  This enabled staff to provide care to meet their specific needs, including cultural, language, mental or physical needs.
  • The set selection criteria ensured only patients how the hospital had the facilities to care for were referred.  Patients told us the whole process from booking their initial appointment to being discharged post-surgery was efficient and well organised.
  • All patients we spoke with were pleased with the quality of care they had received.  They told us staff had made them feel at ease and had felt comfortable and relaxed prior to having surgery.  Staff had spoken to them in a kind manner and treated them with dignity and respect. A patient told us ‘staff could not have done more’.
  • A patient commented how staff attended to their needs but also “talked and joked” with them about ‘every day’ things, this made their stay in hospital less of a negative experience.

We look forward to welcoming you at BMI The Shelburne Hospital.

Fraser Dawson
Executive Director - South Bucks Hospitals
BMI Healthcare