Feedback from patients at BMI The Sloane Hospital in Beckenham has shown that 97.7% of those who received care there would recommend the hospital to their family and friends.
Of the 1031 patients surveyed, 95.3% agree that the quality of their nursing care was very good or excellent and 90.1% would apply the same high rating to the standard of their accommodation.
The figures for the independent hospital in Albemarle Road were the findings of the independent survey operator Quality Health, which analysed responses of 1031 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.
BMI The Sloane Orthopaedic Consultant and Medical Advisor Chair, Jack McAllister said, “I always try, as everyone in the Sloane tries, to offer the highest standard of care that I can but it is important to have assessment of my performance and one way this is achieved is through the feedback received from patients anonymously or otherwise. It is gratifying to learn when I have got things right, but also important to learn when things can be improved."
The figures have been well received by the 17 staff who work at the hospital and who provide care for NHS-funded patients, insured patients and those who choose to pay for themselves.
Over the past year, the hospital has seen a number of developments in the services on offer, including capsule endoscopy, dental implants, Pilates classes, Rafaello procedure and fibroscan for assessment of liver disease.
The hospital has invested in its team to ensure that staff are clinically outstanding, happy and healthy.
In 2018, the hospital is looking forward to continuing to embed itself in the local community, supporting the healthcare needs of the residents of Bromley and Beckenham, whilst continuing to innovate and provide outstanding care with our patients at the centre of all that we do.
The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy (93.6%), pharmacy (94.4%), and catering (84.7%). In addition, 92.4% said that their overall impression of diagnostic imaging was very good or excellent.
Quality Health also provides the same survey analysis and questions across the NHS.
7th February 2018