98.8% of patients at BMI Somerfield Hospital praise their care

part of the BMI somerfield Team
Feedback from patients at BMI The Somerfield Hospital in Maidstone has shown that 98.8% of those who received care there would recommend the hospital to their family and friends.

In addition, 96.3% agree that the quality of their nursing care was very good or excellent and 91.2% would apply the same high rating to the standard of their accommodation.

The figures were provided by the independent survey operator Quality Health, which analysed responses of 2004 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.

Dr George Bird,Consultant Gastroenterologist & Hepatologist at BMI The Somerfield Hospital says: “We strive to sustain and exceed our patient’s expectations so this feedback provides us with a valuable insight into what we are doing well and where there might be areas for improvement.”

The figures have been well received by the team who work at the hospital and who provide care for NHS-funded patients, insured patients and those who choose to pay for themselves.

Within the past 12 months, the hospital has also been rated as good by the independent regular the Care Quality Commission.

Connie Stocker, Executive Director at BMI Healthcare says: “In 2018 we will continue to invest in our facilities, with improvements scheduled for our patient rooms, consulting rooms and clinical areas. We are looking forward to continuing to work with all our healthcare partners in providing a high quality service to our patients with care and compassion at the heart of all we do.” 

The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy 94.7%, pharmacy 96.1%, and catering  93.4%. In addition, 97.0% said that their overall impression of diagnostic imaging was very good or excellent.

Quality Health also provides the same survey analysis and questions across the NHS.

Date: 19th February 2018