Feedback from patients at BMI The South Cheshire Private Hospital in Crewe has shown that 99.4% of those who received care there would recommend the hospital to their family and friends.
In addition, 97.6% agree that the quality of their nursing care was very good or excellent and 96.2% would apply the same high rating to the standard of their accommodation.
The figures for the independent hospital in Leighton were the findings of the independent survey operator Quality Health, which analysed responses of 1727 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.
Dr Ian London, Consultant Gastroenterologist and Chair of the Medical Advisory Committee at The South Cheshire Private Hospital commented, “I was delighted to see such high levels of satisfaction across the board. This reflects well on a very complex and diverse multi-disciplinary team that’s required to deliver high quality care.”
Dr London continued, “I know the team here are very focused on patient experience and outcomes and I’m pleased to share these results with them.”
The figures have been well received by the staff who work at the hospital and who provide care for NHS-funded patients, insured patients and those who choose to pay for themselves.
The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy (90%), pharmacy (87.3%), and catering (92.8%). In addition, 97.3% said that their overall impression of diagnostic imaging was 'very good' or 'excellent'.
Quality Health also provides the same survey analysis and questions across the NHS.
14th February 2018