Patient satisfaction survey results 2017

Feedback from patients at BMI Three Shires Hospital in Cliftonville has shown that 99.2% of those who received care there would recommend the hospital to their family and friends.

In addition, 95.0% agree that the quality of their nursing care was very good or excellent and 92.5% would apply the same high rating to the standard of their accommodation.

The figures for the independent hospital in The Avenue were the findings of the independent survey operator Quality Health, which analysed responses of 3087 patients who responded to a questionnaire between 1 January 2017 and 31 December 2017.

Mrs Ami Shukla, Consultant Gynaecologist said: “It is a testament to the great staff at BMI Three Shires Hospital who work hard to provide great care to patients. Alongside the treatment provided by myself and my colleagues, it is vital that we have a support network who we are able to trust to ensure our patients have the best outcomes.”

The figures have been well received by the 160 staff who work at the hospital and who provide care for NHS-funded patients, insured patients and those who choose to pay for themselves. Over the past year, the hospital has seen a number of developments and investments to continue the great care for patients. This includes investments in MRI which allows for patients with potential prostate cancer to have a complete scan rather than invasive biopsy procedures which gives more accurate results.

The hospital was also delighted to have George North open their revamped paediatrics service and receive Macmillan accreditation for their cancer suite.

In 2018, the hospital is looking forward to continued development in services including collaborating with St Andrews Healthcare for Memory Assessment Clinics, updating the MRI to provide small bowel scanning and refurbishing bedrooms.

The independent survey also showed high percentage scores across all assessed criteria, with ‘very good’ or ‘excellent’ for physiotherapy 94.3%, pharmacy 93.8%, and catering 90.1%. In addition, 96% said that their overall impression of diagnostic imaging was very good or excellent.

Quality Health also provides the same survey analysis and questions across the NHS.

Date: 7th March 2018