Online Consultations with BMI Healthcare

If you want to see a GP, consultant or physiotherapist without having to travel, we are now offering video consultations.

With remote consultations, there’s no need to visit a hospital. Simply connect with one of our experts using your smartphone, tablet or computer.

What is an online consultation?

Mother and baby having an online consultation

A remote consultation, also known as a virtual consultation, is an appointment via telephone or video chat with one of our healthcare professionals.

You can expect the same experience as you would have in a face-to-face consultation, with the same expert and personalised care and attention that BMI Healthcare is known for.

At BMI we are offering virtual appointments with:

  • Consultants – 0800 092 9500
  • Private GPs – 0800 096 2694
  • Physiotherapists – 0800 404 6660

Our choice to offer online consultations is part of our efforts against the coronavirus outbreak. We are doing our part to keep unnecessary travel to a minimum.

What are the benefits of telephone and video consultations?

A remote consultation is designed to benefit both patients and health professionals. The online service is an important part of our response to COVID-19.

Key benefits include:

Reduced risk of coronavirus transmission

The risk of coronavirus transmission is reduced because patients don’t need to travel into hospital for their initial conversation with their clinician.

Rapid access to consultations

We often have more virtual appointments available, meaning you can get the help you need sooner.


People who are unable to travel to hospitals or GP surgeries – for example those who are vulnerable or isolating, or people with travel difficulties – can still see their doctor.


You can access your online consultation wherever you are, meaning you don't have to leave your home, place of work - or wherever you are - to speak to your doctor.

Great service

You get the same personal interaction as with a face to face appointment, but from the comfort of your own home – or wherever is convenient for you.

How do I arrange an online consultation?

To book in for our online service, call our UK-based enquiry centre on one of the below numbers:

  • Online private consultant appointment – 0800 092 9500
  • Online GP consultation – 0800 096 2694
  • Online physiotherapy session – 0800 404 6660

Our advisors will talk you through your reasons for calling and set up an appointment with the appropriate specialist. We aim to get your appointment booked in within 48 hours, just like with our in-person consultations.

When we confirm your appointment, we’ll send you details of how to log into the session online. The process is both simple and secure.

  1. CallStep 1Call us to making a booking
  2. ConfirmStep 2We'll confirm your appointment with login details for your session
  3. EmailStep 3You’re set - follow the instructions to join the session

Not all appointments can be done online. For example, if you need tests or scans, we may ask you to come to hospital. Nonetheless, we aim to be as flexible as possible to keep you feeling safe and secure during these difficult times.

If you would rather have a face-to-face appointment, just let the advisor know when you call, or fill in our online form and someone will get back to you as soon as possible.

Frequently Asked Questions

What equipment do I need for a video consultation?

You can access your online consultation using a laptop, PC, smartphone or tablet.

How do I connect to the session?

When we confirm your virtual consultation, we'll send you a link that will let you join the session, along with easy instructions on how to access it, including details for whichever device you're using.

It's a very simple process and so far we've had great feedback on the ease of using it.

Of course, if you have any problems at all you can get in touch via the contact details included in your invite.

Will my consultation be confidential?

All our online consultations are held on Microsoft Teams, a highly secure platform.

Is it possible to have my appointment in person?

We are offering both remote and face-to-face consultations across all of our hospitals. Although we may recommend one or the other to you, the final decision is yours.

So, if you are offered an online consultation but, for whatever reason, you would like to have your consultation or GP appointment in person, simply let us know when you book,

What happens if my connection drops?

Should anything interfere with the quality of your video consultation, don't worry.

Your consultant/GP/Physio will have your phone number and they'll call you to continue the appointment as a telephone consultation.

What to expect from independent healthcare