Your private healthcare experience

We know that no size fits all when it comes to healthcare. That's why your comfort and care are our number one priority. A large part of making you feel comfortable is ensuring you know what to expect from your experience with us. We share important information about what to expect from your BMI Healthcare experience whether you stay over night or just for the day.

We’re here for you

Support BubbleWhether you’re attending one of our hospitals for a day visit, or staying with us overnight, we understand that you’ll likely have multiple questions as soon as you arrive. Our multidisciplinary team of experienced Consultants, nurses, doctors, receptionists, physiotherapists, healthcare assistants and more are here to answer any questions you might have.

No question is unimportant. 

We understand that your healthcare experience is not just about your physical health, but also about your mental health. You might be feeling nervous about your visit and upcoming treatment. We are here to answer your questions, provide valuable insight and eliminate some of your nerves in a safe and comfortable environment. 

Specialist care

Your road to recovery is all about which forms of treatment and aftercare work best for you. Our team of specialists will help build your bespoke treatment plan, including your medication, pain management, appointments and aftercare. 

They will be with you to help manage your medical issue and treatment plan every step of the way. 

Your BMI experience: as a day visitor

Sunshine Our hospitals offer a wide range of treatments and services that do not require an overnight stay. These include diagnostic tests and some operations and treatments. We share important information about your experience as a day visitor, to ensure you know what to expect.

Before your operation

After you have confirmed that you wish to go ahead with an operation or treatment, you will receive a confirmation letter including key information about your day visit. For example, whether or not you need to fast beforehand (if you are undergoing surgery) or if you need to bring your current medication should bring any scans or test results with you. Please bring this confirmation letter with you on the day.

After your private consultation, you will receive a confirmation letter including key information about your day visit. For example, whether or not you need to fast beforehand (if you are undergoing surgery) or if you should bring any scans or test results with you. Please bring this confirmation letter to your day visit.   

You can bring a member of your family or a friend with you to your appointment. They can wait for you in one of our cafes or reception areas. Please read our COVID-19 FAQs before bringing a friend or family member to your appointment during the coronavirus pandemic. This is for your safety and protection. 

During your visit

The nature of your day visit depends on whether you are undergoing diagnostic testing, minor surgery, or a different procedure altogether.

If you are undergoing a procedure or treatment on the day, our team will ensure that you can recover in a safe and comfortable environment. Your Consultant and nurses will monitor you closely and decide when you are ready to leave.

After you've arrived home

No healthcare journey is the same as the next, so your next steps depend on your specific needs.

Your specialist team will advise you about next steps to take after your appointment, including follow-up appointments and aftercare. 

If you undergo a minor procedure, we advise that you plan for someone to pick you up from our hospital and take you home.

We are happy to arrange a taxi for you if needed.

If you have any queries about what to expect from your day visit, please contact our NEC (National Enquiry Centre). You can call NEC on: 0801 636 218 or make an email enquiry. 

If you’re interested in accessing private healthcare, but aren’t sure how to get started, follow our step-by-step guide to paying for yourself.

Disabled access

Our hospitals allow easy access for wheelchair users. Please advise reception if you or your visitor(s) will require a wheelchair during your stay.

Your right to consent to treatment

You will always be asked to give consent before we initiate clinical procedures of any sort. We will ensure that you have enough information to assist you in making important decisions surrounding consent.

Your right to a chaperone

It is important that you are treated with dignity and respect throughout your stay with us.

During your hospital stay (whether it be a day or overnight visit), our nursing staff will be available to assist Consultants with any examinations or procedures that you might need. If you should require a chaperone, please ask our staff for more details about our chaperoning policy.

If you have any queries about what to expect from BMI Healthcare experience, please contact our NEC (National Enquiry Centre). You can call NEC on: 0801 636 218 or make an email enquiry. 

If you’re interested in accessing private healthcare, but aren’t sure how to get started, follow our step-by-step guide to paying for yourself.

Your BMI experience: as an overnight patient

PackingWe want to make your stay with us as comfortable as possible. We share important information about your experience as a night visitor, to ensure you know what to expect from overnight care with BMI Healthcare.

Your pre-admission appointment

If you are booked in for surgery, we might ask you to attend an appointment before your surgery. This is a pre-admission assessment to perform any necessary tests before your procedure and to monitor your overall health.

If you have any questions, concerns or requirements at this stage, please raise them with your nurse during your pre-admission appointment.

Any dietary requirements you share will be passed on to our experienced catering team prior to your admission.

Don’t forget

Don’t forget to bring the following items to your pre-admission appointment:

  • Your pre-admission letter, which will usually be delivered to you following your initial Consultation.
  • Any current medication you are taking (including herbal medicines) in their original boxes, packets, or containers. A copy of your prescription issued by your GP or pharmacist would also be beneficial.
  • Your credit or debit card (no payment will be taken without your authorisation).

At your pre-admission appointment, your nurse will explain your procedure in depth to ensure you understand it. They will also discuss any specific requirements you might have when returning home, so that you can prepare for life after surgery.

Before your visit, our hospital will send you a pre-admission pack containing all the information you need regarding your stay and treatment plan. 

What to bring to your overnight stay

Please bring the following items to your overnight visit:

  • Your dressing gown;
  • Any other nightwear;
  • Slippers (flat, with a back);
  • Books or magazines, and
  • Toiletries (deodorant, toothbrush, toothpaste, moisturiser, hand lotion, shaving kit, etc).

If you are having hip or knee surgery, please pack loose shorts, a loose skirt, or loose tracksuit bottoms. Comfortable clothing and supportive shoes are ideal for post-operative physiotherapy, if needed.

Please also bring any medication you take regularly (including herbal medicines).

Remove any nail polish or acrylic nails and any nail or hair extensions prior to your stay.

We recommend that you do not bring valuables or large amounts of money with you. However, these items can be stored in a safe and lockable location if required. You may also keep your wedding band on during your stay, but it will be covered with tape.

Family and visitor arrangements

Your family and friends are welcome to visit you.

Please be aware that visiting hours vary from hospital to hospital.

Your close family can telephone your private room at any time. Please inform your nurse if you wish to make or receive a call from your room. 

Please read our COVID-19 FAQs before having visitors during the coronavirus pandemic. This is for your safety and protection.

Your private room

Our spacious and comfortable bedrooms are fitted for your comfort and care.

They include:

  • An en-suite bathroom;
  • A remote-controlled TV and radio, and
  • A direct dial telephone.

Your meals and refreshments

Healthy foodWe believe that nutritious food accelerates recovery by boosting your overall health, so you can expect delicious meals prepared by our experienced catering team.

Breakfast, lunch and dinner will be served at regular mealtimes. We offer a range of choices according to your dietary requirements, including vegetarian, halal and kosher options. Please let us know of any special dietary requirements you have prior to admission.

We are happy for your visitors to enjoy a meal with you. Simply speak to your nurse or one of the catering team about this. These meals will be added to your extras bill payable on departure.

Please read our COVID-19 FAQs before asking visitors to eat with you during the coronavirus pandemic. This is for your safety and protection.

Disabled access

Our hospitals allow easy access for wheelchair users. Please advise reception if you or your visitor(s) will require a wheelchair during your stay.

Your right to consent to treatment

You will always be asked to give consent before we initiate clinical procedures of any sort. We will ensure that you have enough information to assist you in making important decisions surrounding consent.

Your right to a chaperone

It is important that you are treated with dignity and respect throughout your stay with us.

During your hospital stay (whether it be a day or overnight visit), our nursing staff will be available to assist Consultants with any examinations or procedures that you might need. If you should require a chaperone, please ask our staff for more details about our chaperoning policy.

If you have any queries about what to expect from BMI Healthcare experience, please contact our NEC (National Enquiry Centre). You can call NEC on: 0801 636 218 or make an email enquiry. 

If you’re interested in accessing private healthcare, but aren’t sure how to get started, follow our step-by-step guide to paying for yourself.