Your payment journey


Simplified payments processIf you attend one of our hospitals but don't stay overnight, you're classed as an outpatient. You might have an appointment to see a consultant, have a scan or other diagnostic test or to receive treatment. As an outpatient you will usually get a bill at each point. Here is a quick overview:


Once you have attended an initial appointment with one of our consultants, you will usually receive a bill directly from the consultant. Your BMI Healthcare hospital can confirm this ahead of your appointment. Please check with them when you make your initial appointment.

Outpatient diagnostics, scans and tests

When you attend a BMI Healthcare hospital for a scan or other test, we will send you an invoice either before or after.

In-patient and day cases

If you attend one of BMI Healthcare's hospitals for a treatment, we do require payment beforehand.

After your initial consultation with us, you will receive a quote from your BMI Healthcare hospital. Someone from the hospital, usually a patient liaison officer, will contact you to talk you through the quote.

If you are happy, they will book you in and send you an information pack about your treatment and what to expect from your visit. This will offer a breakdown of costs, as well as what you need to know about any surgery you might be booked in for, and also what time you should arrive.

At this point, payment is due and needs to be paid at least seven days prior to your admission. If it isn't received, the hospital will usually call you to confirm you are happy to proceed and to collect payment.

Knowing your bill

After attending a BMI Healthcare hospital, we will send you an invoice

Paying your bill

When you make a payment, you will need the following information:

  • Account number Help Example bill showing account number
  • Hospital
  • Invoice number Help Example bill showing invoice number
  • Invoice total

Reminders and follow-ups

If you don't pay your bill straight away (day 1), we will send you a reminder email after 14 days, then a letter after 21 days.

If we have your payment details (credit or debit card), you do not need to take any action as we will try to take a payment on day 30.

Simplified payment process

Easy payment options

If you choose one of our easy payment options, the process is a little different.


The BMI card

The BMI Card means you borrow a pre-agreed fixed sum that is paid directly to BMI Healthcare.

The card can be used at various points throughout your treatment.


Flexible payments

Our flexible payments option from Chrysalis means you agree to monthly repayments over a period that suits you.

This means you don't have to worry about paying bills during your treatment journey.


Private medical insurance

If you are using private medical insurance for treatment, you need to speak to your insurance provider about any excess on your claim.

They will send you a letter or email advising you on this and whether the payment is due to BMI Healthcare directly or to them.

Need help? Speak to one of our advisers today

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